Rail Revenue Protection Officer - Customer-Focused

Carlisle Support Services; Sheffield; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Health & wellbeing

Wage access

Discounts & rewards

Uniform provided

Training & development

Employee assistance

Job summary

Carlisle Support Services is seeking a Revenue Protection Officer in Sheffield to join our team, delivering first-class customer service and maintaining security across the station environment. You will issue penalties to those not paying correctly, assist passengers, and work as part of a supportive and professional team under guidance from the Station Supervisor.

We value friendly, dependable individuals with good literacy and numeracy, who are eager to learn and contribute to a positive team

Qualifications

• Experience in customer-facing roles or willingness to develop customer-service skills.
• Punctual, dependable, flexible and professional in all interactions.
• Good literacy and numeracy.

Responsibilities

• Offering guidance, information, and a friendly face as a first point of contact for customers.
• Issuing of penalty fares to those travelling without the correct method of travel.
• Manage and control electronic ticket gates on the Station (Training provided).
• Help passengers who require extra support, guidance or advice.
• Being a smart, approachable, and proactive presence as a company representative.
• Managing and responding to incidents effectively while remaining calm under pressure.
• Building strong relationships as part of a supportive and professional team.
• Attend court where required to support the prosecution of those who face it due to travelling without correct payment for the journey.
• Ensure the ratio of gates is managed to keep the gates fully operational at all times, including changing the gate line flows at peak times.
• Assist customers who encounter difficulties using the gates, using discretion when needed.
• Work as directed by the Station Supervisor or Station Manager.

Skills

Customer service

Communication

Team player

Job description

Carlisle Support Services is seeking a Revenue Protection Officer in Sheffield to join our team, delivering first-class customer service and maintaining security across the station environment. You will issue penalties to those not paying correctly, assist passengers, and work as part of a supportive and professional team under guidance from the Station Supervisor.

We value friendly, dependable individuals with good literacy and numeracy, who are eager to learn and contribute to a positive team