Rail Station Operator: Safe Dispatch & Customer Care

South Western News UK; Salisbury; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Travel benefits

Spouse/dependant travel

Discount on rail services

Training & development

Pension scheme

Job summary

South Western Railway (SWR) is seeking a Rail Operator to help safely dispatch trains, keep stations presenting to the highest standards and provide up-to-date travel information to customers.

You will assist passengers, including those needing luggage or ramps, and be flexible to cover shifts across the day and week. The role is safety-critical and requires a medical including vision and hearing tests.

Qualifications

• Organised, proactive and able to efficiently prioritise tasks.
• Able to cope with repetitive tasks under pressure.
• A great communicator that enjoys working with people.
• Confident and happy to approach and talk to new people.
• Passionate about doing the right thing – nothing is too much trouble.
• This is a safety critical role and you will be required to pass a medical including vision and hearing tests.
• Applicants who require a visa must have 6 months remaining at the time of their appointment. Training is full time and you must be able to commit to this.

Responsibilities

• You will be safely dispatching trains from the platform, ensuring all customers are clear of the train whilst observing the correct signal is showing.
• Offering passenger assistance to those that need it, whether this be additional support with moving luggage or helping customers board and alight our trains with ramps.
• You’ll keep customers updated about their journeys by making announcements and in your face-to-face interactions and importantly bring your own personality along to make it a truly personal experience for our customers.
• You will need to be flexible in your approach and not afraid to get stuck in with a variety of tasks as you are responsible for your station and making sure it meets the quality and safety standards our customers expect.

Skills

Organised

Proactive

Great communicator

Confident

Passionate about doing the right thing

Safety critical role

Job description

South Western Railway (SWR) is seeking a Rail Operator to help safely dispatch trains, keep stations presenting to the highest standards and provide up-to-date travel information to customers.

You will assist passengers, including those needing luggage or ramps, and be flexible to cover shifts across the day and week. The role is safety-critical and requires a medical including vision and hearing tests.