Rail Station Operator: Dispatcher & Customer Experience

South Western News UK; Portsmouth; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Free duty and leisure travel

Free leisure travel for spouse/partner

75% discount on other train operators

Full training and development

Excellent pension scheme

Job summary

South Western Railway (SWR) is seeking a Rail Operator GPR to help dispatch trains safely and present stations to high standards. You will provide travel information to customers and assist them in reaching their destinations on time.

You will cover a variety of shifts at different stations and must have your own vehicle for travel to/from work. A safety-critical role requires passing a medical including vision and hearing tests.

Qualifications

• Customer-facing role requiring clear communication and a helpful approach.
• Ability to stay calm and professional when assisting passengers.
• Willingness to work in a safety-critical environment and follow procedures.
• Must be flexible to work varied shifts including weekends and nights.

Responsibilities

• Safely dispatch trains from the platform while ensuring passenger safety.
• Provide up-to-date journey information and assist customers to reach their destination.
• Offer passenger assistance with luggage and boarding/alighting using ramps where required.
• Maintain station readiness and cleanliness across shifts; be the face of SWR at your station.

Skills

Customer service

Communication

Safety awareness

Flexibility

Tools

Vehicle operation

Radio/PA systems

Job description

South Western Railway (SWR) is seeking a Rail Operator GPR to help dispatch trains safely and present stations to high standards. You will provide travel information to customers and assist them in reaching their destinations on time.

You will cover a variety of shifts at different stations and must have your own vehicle for travel to/from work. A safety-critical role requires passing a medical including vision and hearing tests.