Rail Revenue Protection Specialist

Carlisle Support Service; Leeds; Vor Ort; GBP 28.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health and wellbeing plans

Earned wages access

Vouchers and discounts

Career development

Uniform and kit provided

SIA top-up training

Employee assistance program

Refer a friend £100

Long service awards

Zusammenfassung

Carlisle Support Services in Leeds is hiring a Revenue Enforcement Officer to join our rail security team in partnership with Northern Trains. You will issue penalties, manage gate access, assist passengers, and represent the company with professionalism.

We offer 40 hours per week, £13.58 per hour, and training to develop your skills. A supportive, inclusive workplace with opportunities for progression and a focus on wellbeing is provided.

Qualifikationen

• Previous experience in a customer-facing role is preferred but enthusiasm to learn is key.
• Willingness to undertake training and develop skills in rail security and customer service.
• Ability to work a mix of early and late shifts in a 40-hour week.

Aufgaben

• Offer guidance and be a friendly first contact for customers.
• Issue penalty fares to travellers not using the correct travel method.
• Manage electronic ticket gates on the station (training provided).
• Assist passengers needing extra support, guidance or advice.
• Represent the company in a smart, proactive manner.
• Respond to incidents calmly and effectively, maintaining safety.
• Build strong relationships within a supportive team.
• Attend court when required to support prosecutions for travel offences.
• Keep gate lines flowing and adjust as needed during peak times.
• Assist customers with gate usage and exercise discretion when needed.
• Follow directions from the Station Supervisor or Station Manager.

Kenntnisse

Customer-facing

Team player

Punctual

Flexible

Honesty

Clear communication

Tools

Gate system familiarity

Jobbeschreibung

Carlisle Support Services in Leeds is hiring a Revenue Enforcement Officer to join our rail security team in partnership with Northern Trains. You will issue penalties, manage gate access, assist passengers, and represent the company with professionalism.

We offer 40 hours per week, £13.58 per hour, and training to develop your skills. A supportive, inclusive workplace with opportunities for progression and a focus on wellbeing is provided.