Rail Replacement Coordinators

Arriva UK Trains Limited; Newcastle upon Tyne; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

£13.12 per hour pay

Ultimate flexibility - choose when and

Travel opportunities across the region

Career progression within a growing,创新

Paid holiday accrual

Contributory pension scheme

Employee Assistance Programme

Job summary

Arriva UK Trains Limited is seeking a Rail Replacement Coordinator to manage rail replacement services from key stations in the North East England region. This role focuses on maintaining safe, timely operations and clear passenger information in dynamic conditions.

You will coordinate transport providers, monitor service performance, and respond to disruptions, ensuring a smooth passenger experience across shifts with flexible hours.

Qualifications

• Are flexible and happy to work varied shifts across different locations
• Have excellent customer service skills and a positive, proactive approach
• Thrive in fast-paced and changing environments
• Communicate clearly and confidently with a wide range of people
• Are team players who can also work independently
• Align with our values: We care passionately, we do the right thing, and we make the difference

Responsibilities

• Oversee the day-to-day delivery of planned and emergency rail replacement services
• Support drivers and ensure vehicles meet required standards
• Monitor service performance, ensuring timely arrivals and departures
• Help maintain strong connections between rail and road services
• Provide clear, helpful information to passengers
• Manage boarding to ensure passengers travel on the correct services
• Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
• Work closely with control teams to resolve operational issues
• Ensure safe and organised pick-up and drop-off areas
• Carry out passenger counts and report service data
• Record and escape incidents, providing detailed feedback post-shift

Job description

Rail Replacement Coordinator

Locations: North East England (station-based roles)

Contract Type: Zero-hours (flexible shifts)

Pay Rate: £13.12 per hour

About the Role

We’re looking for enthusiastic and customer-focused Rail Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real-time changes to keep services on track.

Key Responsibilities

• Oversee the day-to-day delivery of planned and emergency rail replacement services
• Support drivers and ensure vehicles meet required standards
• Monitor service performance, ensuring timely arrivals and departures
• Help maintain strong connections between rail and road services
• Provide clear, helpful information to passengers
• Manage boarding to ensure passengers travel on the correct services
• Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed
• Work closely with control teams to resolve operational issues
• Ensure safe and organised pick-up and drop-off areas
• Carry out passenger counts and report service data
• Record and escape incidents, providing detailed feedback post-shift

About You

• Are flexible and happy to work varied shifts across different locations
• Have excellent customer service skills and a positive, proactive approach
• Thrive in fast-paced and changing environments
• Communicate clearly and confidently with a wide range of people
• Are team players who can also work independently
• Align with our values: We care passionately, we do the right thing, and we make the difference

What We Offer

• £13.12 per hour competitive pay
• Ultimate flexibility - choose when and where you work
• Opportunity to travel across the region and beyond
• Career progression within a growing, innovative organisation
• Paid holiday accrual
• Contributory pension scheme
• Access to our Employee Assistance Programme

Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering around 1.6 billion passenger journeys. With buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing company, Arriva proudly connects people and communities safely, reliably and sustainably across 11 countries, delivering these services in a better way, every day. The activities of Arriva are divided into four business units: UK Bus, UK Trains, The Netherlands and Mainland Europe. Arriva has passenger transport operations in the Czech Republic, Croatia, Hungary, Italy, the Netherlands, Poland, Slovakia, Slovenia, Spain and the United Kingdom, and also operates a rolling stock leasing company in Romania.