Rail Replacement Coordinator – Flexible Shifts & Travel

Arriva Group; Alnmouth; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Flexible shifts

Competitive hourly pay

Travel across the region

Pension scheme

Holiday accrual

Employee Assistance Programme

Job summary

Arriva Road Transport Services is seeking a Rail Replacement Coordinator to manage frontline rail-to-road service operations at key station locations in North East England. The role focuses on coordinating transport providers, supporting passengers and responding to real-time changes to keep services on track.

You will work in a dynamic, frontline environment with zero-hours contracts and flexible shifts, based at stations across the region, ensuring safety, efficiency and clear passenger

Qualifications

• Flexible and happy to work varied shifts across different locations.
• Excellent customer service skills.
• Thrive in fast-paced and changing environments.
• Communicate clearly and confidently with a wide range of people.
• Team players who can also work independently.

Responsibilities

• Oversee the day-to-day delivery of planned and emergency rail replacement services.
• Support drivers and ensure vehicles meet required standards.
• Monitor service performance, ensuring timely arrivals and departures.
• Help maintain strong connections between rail and road services.
• Provide clear, helpful information to passengers.
• Manage boarding to ensure passengers travel on the correct services.
• Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed.
• Work closely with control teams to resolve operational issues.
• Ensure safe and organised pick-up and drop-off areas.
• Carry out passenger counts and report service data.
• Record and escalate incidents, providing detailed feedback post-shift.

Skills

Flexible shifts

Customer service

Clear communication

Team player

Independent work

Job description

Arriva Road Transport Services is seeking a Rail Replacement Coordinator to manage frontline rail-to-road service operations at key station locations in North East England. The role focuses on coordinating transport providers, supporting passengers and responding to real-time changes to keep services on track.

You will work in a dynamic, frontline environment with zero-hours contracts and flexible shifts, based at stations across the region, ensuring safety, efficiency and clear passenger