Rail Replacement Coordinators

Arriva Group; Workington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Flexible shifts

Regional travel

Career progression

Holiday entitlement

Pension scheme

Employee assistance

Job summary

Arriva Group is seeking a Rail Replacement Coordinator to manage rail replacement services from key stations across the North East England region. This frontline, customer-focused role involves supporting passengers, coordinating transport providers, and responding to real-time changes to keep services running smoothly.

Based at station locations with zero-hours flexible shifts, you will oversee daily operations, assist drivers, monitor performance, and report service data.

Qualifications

• Flexible shifts across locations.
• Excellent customer service and proactive approach.
• Thrives in fast-paced, changing environments.

Responsibilities

• Oversee day-to-day delivery of planned and emergency rail replacement services.
• Support drivers and ensure vehicles meet required standards.
• Monitor service performance and ensure timely arrivals and departures.
• Maintain connections between rail and road services.
• Provide clear information to passengers.

Job description

Rail Replacement Coordinator

£13.12 per hour

About The Role

We’re looking for enthusiastic and customer-focused Railway Replacement Coordinators to join our expanding team at Arriva Road Transport Services. In this dynamic, frontline role, you’ll be based at key train stations, ensuring rail replacement services run safely, smoothly, and efficiently. You’ll play a vital role in supporting passengers, coordinating transport providers, and responding to real‑time changes to keep services on track.

Locations

North East England (station-based roles)

Contract Type

Zero-hours (flexible shifts)

Pay Rate

£13.12 per hour

Key Responsibilities

• Oversee the day-to-day delivery of planned and emergency rail replacement services


• Support drivers and ensure vehicles meet required standards


• Monitor service performance, ensuring timely arrivals and departures


• Help maintain strong connections between rail and road services


• Provide clear, helpful information to passengers


• Manage boarding to ensure passengers travel on the correct services


• Respond to disruptions such as delays, traffic, or incidents, adjusting services where needed


• Work closely with control teams to resolve operational issues


• Ensure safe and organised pick-up and drop-off areas


• Carry out passenger counts and report service data


• Record and escalation incidents, providing detailed feedback post-shift

About You

• Are flexible and happy to work varied shifts across different locations


• Have excellent customer service skills and a positive, proactive approach


• Thrive in fast-paced and changing environments


• Communicate clearly and confidently with a wide range of people


• Are team players who can also work independently


• Align with our values: We care passionately, we do the right thing, and we make the difference

What We Offer

• £13.12 per hour competitive pay


• Ultimate flexibility – choose when and where you work


• Opportunity to travel across the region and beyond


• Career progression within a growing, innovative organisation


• Paid holiday accrual


• Contributory pension scheme


• Access to our Employee Assistance Programme