Rail Replacement Coordinator - Flexible Shifts & Travel

Arriva Group; Workington; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Flexible shifts

Regional travel

Career progression

Holiday entitlement

Pension scheme

Employee assistance

Job summary

Arriva Group is seeking a Rail Replacement Coordinator to manage rail replacement services from key stations across the North East England region. This frontline, customer-focused role involves supporting passengers, coordinating transport providers, and responding to real-time changes to keep services running smoothly.

Based at station locations with zero-hours flexible shifts, you will oversee daily operations, assist drivers, monitor performance, and report service data.

Qualifications

• Flexible shifts across locations.
• Excellent customer service and proactive approach.
• Thrives in fast-paced, changing environments.

Responsibilities

• Oversee day-to-day delivery of planned and emergency rail replacement services.
• Support drivers and ensure vehicles meet required standards.
• Monitor service performance and ensure timely arrivals and departures.
• Maintain connections between rail and road services.
• Provide clear information to passengers.

Job description

Arriva Group is seeking a Rail Replacement Coordinator to manage rail replacement services from key stations across the North East England region. This frontline, customer-focused role involves supporting passengers, coordinating transport providers, and responding to real-time changes to keep services running smoothly.

Based at station locations with zero-hours flexible shifts, you will oversee daily operations, assist drivers, monitor performance, and report service data.