Public Space CCTV Operator — Real-Time Incident Response

Cheshire East Council; Macclesfield; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

26 days annual leave

Green car salary sacrifice

Home electronics salary sacrifice

Career average pension

Employee assistance programme

Discounted gym membership

Job summary

Cheshire East Council is seeking a dedicated Public Space CCTV operator to monitor live incidents and respond to emergencies in a 37-hour-per-week Control Room. The role involves liaising with blue light services, identifying cameras and targets, and providing rapid, accurate information for decision-making.

You will also be responsible for supervising visitors, handling out-of-hours calls, and maintaining records and reports. A clear path to an SIA CCTV licence and NPPV Vetting is available.

Qualifications

• Experience in problem solving.
• Experience in customer service.
• Ability to think quickly on your feet.
• Comfort using radios to coordinate with others.
• Ability to multitask under pressure.
• Flexible approach to the workday.
• Willingness to obtain SIA CCTV licence and NPPV Vetting to level 2.
• Ability to work nights, days, weekends and bank holidays.

Responsibilities

• Proactively monitor CCTV camera images and interpret information for blue light services.
• Identify cameras and targets to assist in identifying criminal activities and take appropriate action.
• Work with Police and other organisations to ensure the system is effective and efficient.
• Attend Court to give evidence.
• Supervise all persons visiting the Control Room and ensure Data Protection compliance.
• Monitor lone worker alarms and other emergency signals.
• Take out-of-hours calls, provide advice and make outbound service calls as required.
• Keep records and write reports; perform administrative tasks.

Skills

Problem solving

Customer service

Quick thinking

Radio communication

Multitasking

Flexible

Job description

Cheshire East Council is seeking a dedicated Public Space CCTV operator to monitor live incidents and respond to emergencies in a 37-hour-per-week Control Room. The role involves liaising with blue light services, identifying cameras and targets, and providing rapid, accurate information for decision-making.

You will also be responsible for supervising visitors, handling out-of-hours calls, and maintaining records and reports. A clear path to an SIA CCTV licence and NPPV Vetting is available.