CCTV Controller

Manchester Arndale; Greater London; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

OCS UK & Ireland is seeking a CCTV Controller to oversee proactive operation of CCTV and other security systems at our site. Reporting to the Security Manager, you will ensure clear communication, proper incident escalation and thorough documentation.

Key responsibilities include maintaining logs, deploying security resources, operating alarm systems, and executing emergency procedures. The ideal candidate will hold a valid SIA CCTV/Door Supervisor license, ACT Awareness, SCaN for CCTV

Qualifications

• Citizenship or right to work in the UK.
• SIA CCTV / Door Supervisor License.
• ACT Awareness.
• SCaN for CCTV Operators.

Responsibilities

• Ensure clear, accurate communication and transmission of information.
• Follow escalation procedures and maintain incident logs.
• Deploy security resources to handle incidents.
• Proactively operate CCTV and other security systems; conduct daily risk assessments and maintain records.
• Operate fire alarm, PA, VMS, intruder/panic alarms, BMS, ANPR, radios, and phones.
• Implement emergency procedures per the Incident and Emergency Plan.
• Document complaints, incidents and activities thoroughly and professionally.

Skills

Problem solving

Verbal communication

Written communication

Security awareness

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

As a CCTV Controller, you will be responsible for the proactive operation of the CCTV system and other security systems to ensure the safety and security of the site. Reporting to the Security Manager, you will ensure clear and accurate communication, proper incident escalation, and thorough documentation of all activities.

As part of your role, your key responsibilities will include, but are not limited to:

• Ensure clear, accurate communication and transmission of all relevant information
• Follow the correct escalation process for incidents, maintaining running logs in the Operators running logs
• Effectively deploy security resources to handle all incidents and matters arising
• Proactively operate the CCTV system, conducting daily site activity risk assessments and maintaining accurate CCTV records
• Operate the fire alarm system, PA system, VMS, Intruder/Panic Alarms, BMS, ANPR, radio, and phone systems
• Implement emergency procedures in accordance with the Incident and Emergency Plan
• Thoroughly, accurately, and professionally document complaints, incidents involving possible criminal activity, and other daily activities

The ideal candidate should meet the following criteria:

• You must have the right to work in the UK
• SIA – CCTV / Door Supervisor License
• ACT Awareness
• SCaN for CCTV Operators
• Problem-solving skills
• Effective verbal and written communication skills

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.