Radiology Scheduling & Patient Experience Specialist

George Eliot Hospital NHS Trust; Nuneaton; On-site; GBP 21,000 - 27,000; Full time

Job summary

George Eliot Hospital NHS Trust's Radiology Department is seeking an admin-focused team member to communicate with patients in person and by telephone, and to provide information about scans and preparation ahead of appointments.

You will liaise with staff, show empathy, attend mandatory training, follow policies, suggest improvements to save time and money, and uphold accuracy and confidentiality while inputting and retrieving patient details on the PAS and RIS systems.

Responsibilities

• Communicate with patients within the department and on the telephone.
• Provide patients with information regarding their scans and preparations before appointments.
• Liaise with other staff within the department.
• Show empathy and tact at all times when dealing with the public.
• Attend mandatory training sessions as required.
• Follow the policies and procedures laid down within the Radiology Department and the Trust.
• Suggest improvements that could save time or money for the department.
• Accuracy and confidentiality are key responsibilities.

Job description

George Eliot Hospital NHS Trust's Radiology Department is seeking an admin-focused team member to communicate with patients in person and by telephone, and to provide information about scans and preparation ahead of appointments.

You will liaise with staff, show empathy, attend mandatory training, follow policies, suggest improvements to save time and money, and uphold accuracy and confidentiality while inputting and retrieving patient details on the PAS and RIS systems.