Radiology Receptionist - Patient-Focused NHS Role

Oxford University Hospitals NHS Foundation Trust; Oxford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Oxford University Hospitals NHS Foundation Trust in Headington, Oxfordshire, is seeking a Radiology Receptionist on a full-time, contract basis. The role involves greeting patients, managing reception duties and supporting the Radiology team to ensure smooth patient flow.

The successful candidate will have excellent communication, be a team player, and provide compassionate customer service in a busy clinical setting. Centralised hiring applies across bands 2-5, with a 6-month probation.

Qualifications

• Excellent communication and interpersonal skills.
• Customer care experience.
• Team player with flexibility.
• Ability to work proactively.
• Motivated, hardworking and compassionate with professional customer service.

Responsibilities

• Liaise with clinical staff regarding patient arrival times and safety information.
• Receive enquiries by telephone, email and intercom.
• Use CRIS and EPR to complete reception tasks accurately.
• Attend patients for appointments and record/elevate queries.
• Follow up with patients who did not attend (DNA).
• Carry out courtesy calls and monitor waiting area.

Skills

Team player

Flexibility

Proactive

Communication

Customer service

Tools

CRIS

EPR

Job description

Oxford University Hospitals NHS Foundation Trust in Headington, Oxfordshire, is seeking a Radiology Receptionist on a full-time, contract basis. The role involves greeting patients, managing reception duties and supporting the Radiology team to ensure smooth patient flow.

The successful candidate will have excellent communication, be a team player, and provide compassionate customer service in a busy clinical setting. Centralised hiring applies across bands 2-5, with a 6-month probation.