Radiology Receptionist

NHS Jobs; Oxford; Sur place; GBP 18 000 - 23 000; Plein temps

Résumé du poste

Oxford University Hospitals NHS Foundation Trust is seeking a proactive receptionist for its Radiology department. The role involves welcoming patients, handling inquiries by phone, email and intercom, and using CRIS/EPR to manage appointments and records.

You will liaise with clinical staff on patient arrival times and safety information, ensuring a professional and confidential service. The successful candidate will be a team player with excellent communication and customer care experience,

Qualifications

• :

Responsabilités

• Liaise with clinical staff regarding patient arrival times and safety information.
• Ability to receive enquiries by telephone, email and internal intercom systems.
• Use electronic systems CRIS and EPR to complete reception tasks accurately.
• Attend patients in real time for appointments and record and escalate queries.
• Conduct follow-up communications with patients who have failed to attend appointments and make courtesy calls.
• Monitor waiting room to ensure patients are accommodated promptly.
• Post and complete tasks within a professional, confidential environment.
• Note: post subject to a 6‑month probationary period.

Connaissances

Customer service

Communication

Team player

Flexible

Initiative

Empathy

Interpersonal skills

Outils

CRIS

EPR

Description du poste

Are you looking for a career where you can really make a difference and learn valuable new skills? This role offers variety and the opportunity to train in a wide range of skills that will equip you as your career progresses. Radiology is a busy patient centred department and this post is part of a pool of receptionists and wider administration and clerical team. There is good peer group support and appropriate training provided. Our receptionists are the first point of contact for those attending the department, they are vital to ensure that patients and visitors' are greeted with a professional and empathetic service. We expect candidates to be motivated, hardworking and compassionate with a positive and professional approach to providing excellent customer service. Essential qualities required are a team player, flexible and the ability to work proactively - at times using ones own initiative. The candidate will require excellent communication and interpersonal skills, with customer care experience. The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times. Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system. The candidate will ensure all reception tasks are completed accurately using the electronic computer systems CRIS and EPR. Attending patients in real time for their appointments, and record and escalate queries comprehensively to the administration and clinical staff. In addition, they are responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner. Please note that this post is subject to a 6-month probationary period.

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust