Radiology Clerical Officer - Flexible Hours and Training

Esneft; Colchester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and development opportunities

Generous pension scheme

27 days annual leave pro rata

NHS discounts

Job summary

East Suffolk and North Essex NHS Foundation Trust (ESNEFT) is seeking a diligent Clerical Officer to join the Radiology Department at Colchester Hospital. You will provide reception, clerical and booking support to patients and staff, rotating across duties to ensure smooth service delivery.

Ideal candidates will have NHS experience or familiarity with radiology processes, strong IT and keyboard skills, and a polite, empathetic telephone manner.

Qualifications

• GCSE grade 4/C or equivalent in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent
• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets
• Competent keyboard skills to maintain a high quality, accurate and efficient service
• Experience of working with the general public
• Previous experience in NHS, Radiology or healthcare environment
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Responsibilities

• Rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during sickness, absence and annual leave
• Greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns to the department
• Book Outpatient/GP appointments in urgency order, using EPIC
• Communicate with patients and external departments via telephone and face to face, scheduling appointments and answering general queries
• Escalate capacity concerns to the Operational Co-ordinator, and expedite appointments to avoid delays
• Identify and re-book patients who have failed to attend or cancelled their appointments according to policy

Skills

Telephone manners

Organisational skills

IT skills

Education

GCSE English & Maths

NVQ2 in Customer Care

ECDL or equivalent

Tools

EPIC

Job description

East Suffolk and North Essex NHS Foundation Trust (ESNEFT) is seeking a diligent Clerical Officer to join the Radiology Department at Colchester Hospital. You will provide reception, clerical and booking support to patients and staff, rotating across duties to ensure smooth service delivery.

Ideal candidates will have NHS experience or familiarity with radiology processes, strong IT and keyboard skills, and a polite, empathetic telephone manner.