Radiology Administrative Clerk - Weekend Part-Time

Esneft; Ipswich; On-site; GBP 24,000 - 27,000; Part time

Benefits offered by this job

Generous pension scheme

27 days annual leave (pro rata)

NHS discounts

Staff Health and Wellbeing programme

Job summary

ESNEFT is seeking an enthusiastic Clerical Officer for the Radiology Department at Ipswich Hospital. The role is part-time (15 hours/week) with weekend days 08:30–17:00, and involves reception, clerical and booking support for patients.

You will greet patients, handle queries, book appointments using EPIC, and maintain accurate data while working in a busy NHS setting. Applicants should have GCSEs, NVQ2 in Customer Care and ECDL.

Qualifications

• GCSE grade 4/C in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent

Responsibilities

• Rotate between reception and booking appointments as per clerical rota; ensure cover during sickness, absence and leave.
• Greet patients and visitors; provide efficient, courteous service; refer queries to the department as needed.
• Book Outpatient/GP appointments in urgency order using EPIC; send letters and preparation in a timely manner.
• Communicate with patients and external departments by telephone and in person; schedule appointments and answer queries.
• Escalate capacity concerns to the Operational Co-ordinator to avoid breaches of wait times.
• Identify and re-book patients who missed or cancelled appointments according to policy.

Skills

Telephone manners

Organisational skills

IT skills

Education

GCSE English & Maths 4/C

NVQ2 in Customer Care

ECDL or equivalent

Tools

EPIC

Job description

ESNEFT is seeking an enthusiastic Clerical Officer for the Radiology Department at Ipswich Hospital. The role is part-time (15 hours/week) with weekend days 08:30–17:00, and involves reception, clerical and booking support for patients.

You will greet patients, handle queries, book appointments using EPIC, and maintain accurate data while working in a busy NHS setting. Applicants should have GCSEs, NVQ2 in Customer Care and ECDL.