Clerical Officer - Radiology

Esneft; Colchester; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Training and development opportunities

Generous pension scheme

27 days annual leave pro rata

NHS discounts

Job summary

East Suffolk and North Essex NHS Foundation Trust (ESNEFT) is seeking a diligent Clerical Officer to join the Radiology Department at Colchester Hospital. You will provide reception, clerical and booking support to patients and staff, rotating across duties to ensure smooth service delivery.

Ideal candidates will have NHS experience or familiarity with radiology processes, strong IT and keyboard skills, and a polite, empathetic telephone manner.

Qualifications

• GCSE grade 4/C or equivalent in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent
• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets
• Competent keyboard skills to maintain a high quality, accurate and efficient service
• Experience of working with the general public
• Previous experience in NHS, Radiology or healthcare environment
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Responsibilities

• Rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during sickness, absence and annual leave
• Greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns to the department
• Book Outpatient/GP appointments in urgency order, using EPIC
• Communicate with patients and external departments via telephone and face to face, scheduling appointments and answering general queries
• Escalate capacity concerns to the Operational Co-ordinator, and expedite appointments to avoid delays
• Identify and re-book patients who have failed to attend or cancelled their appointments according to policy

Skills

Telephone manners

Organisational skills

IT skills

Education

GCSE English & Maths

NVQ2 in Customer Care

ECDL or equivalent

Tools

EPIC

Job description

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Job overview

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Colchester Hospital.

We are looking for:

• Permanent, full time 37.5 hours per week to be worked Monday – Friday 08:00/08:30 – 16:00/16:30 subject to change or flex upon needs of the service.
• Permanent, part time 15 hours a week to be worked Saturdays and Sundays - 8:30 - 17:00 (1 hour lunch) - Saturdays and Sundays subject to change or flex upon needs of the service

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.

As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

Main duties of the job

You will be working as part of a team of staff who:

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To escalate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes

We are one of the largest NHS organisations in England , employing more than 12,000 staff

We pride ourselves on supporting our staff.

We offer a wide range of training and development opportunities, as well as flexible working options

Benefits

• We offer a wide range of training and development opportunities, as well as flexible working options
• Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts
• Our Staff Health and Wellbeing programme offer a variety of services

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Qualifications

• GCSE grade 4/C or equivalent in English and Maths
• NVQ2 in Customer Care
• ECDL or equivalent

Experience

• Previous experience in an office environment
• Proven experience working on a reception, booking appointments, waiting list targets.
• Competent keyboard skills to maintain a high quality, accurate and efficient service (keyboard/data entry)
• Experience of working with the general public
• Previous experience of working in NHS, Radiology or healthcare environment.
• Knowledge of RTT 18 week pathways, 28 Day Faster Diagnostics

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due to Home Office eligibility. Please note Band 2 roles are not eligible for sponsorship.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.

We do not charge any fees at any stage of our recruitment process, including job applications, interviews, sponsorship arrangements or employment offers

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.