Radiology Cancer Appointment Clerk

NHS Jobs; Banbury; Sur place; GBP 21 000 - 27 000; Plein temps

Résumé du poste

Oxford University Hospitals NHS Foundation Trust is seeking an administrative support professional to assist radiology services. The role focuses on booking diagnostic investigations, expediting referrals and ensuring timely progression within national targets.

You will maintain patient records, liaise with referrers and clinical staff, and coordinate notes from other hospitals as pathways require, contributing to a high-quality patient experience within the Trust.

Responsabilités

• Book diagnostic investigations and expedite referrals within the FDS timeframe.
• Monitor urgent requests to prevent breaches and escalate when needed.
• Maintain accurate filing and update CRIS/EPR systems with patient information.
• Communicate with referrers, patients and clinical staff to answer queries.
• Coordinate notes from other hospitals as pathways require.

Description du poste

Support patients by booking relevant diagnostic investigations and expediting, where appropriate, in line with the faster diagnosis standard (FDS) timeframe Ensure supporting information is available when appropriate and taking responsibility for actioning urgent items. Monitor urgent investigation requests to ensure they are processed appropriately. Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, 6 week diagnostic DM01 and 2 week cancer targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches. Maintain an accurate and current filing system, ensuring any relevant information is recorded in the radiology computer system (CRIS). Liaise with referring teams for further information. Update patient details on CRIS / EPR and other Trust and departmental record systems. Ensure patients who have not attended or cancelled their appointments are highlighted and rebooked in a timely manner. Request and coordinate patient notes from other hospitals and organisations, where the pathway requires further information. Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems, which requires the ability to understand and explain basic medical procedures and terminology.

Oxford University Hospitals NHS Foundation Trust