Radiology receptionists

Oxford University Hospitals NHS Foundation Trust; Oxford; Vor Ort; GBP 15.000 - 18.000; Vollzeit

Zusammenfassung

Oxford University Hospitals NHS Foundation Trust is seeking a Radiology receptionist to support patient flow through the department. This role involves front-line contact with patients, clinicians and visitors, and may require cover across multiple Radiology reception desks.

The post emphasizes confidentiality, professional conduct, and accurate data handling within hospital information systems. The successful candidate will engage in courtesy calls, pre-arrival checks, and timely communications

Qualifikationen

• Professional, polite and confident individual with strong communication skills.
• Excellent communication and interpersonal skills, with customer care experience.
• Team player with flexible approach and ability to work proactively.

Aufgaben

• Liaise with clinical staff regarding patient arrival times and safety information.
• Receive enquiries by telephone, email and intercom.
• Ensure reception tasks are completed accurately using the CRIS system.
• Attend patients in real time for appointments and record queries.
• Follow up with patients who have failed to attend and perform courtesy calls.

Kenntnisse

Communication

Interpersonal skills

Customer care

Team player

Flexibility

Initiative

Tools

CRIS

Jobbeschreibung

The receptionist role is essential to ensure the efficient pathway flow of patients through the Radiology department. This post is part of a pool of staff who will help to cover all Radiology reception desks. Without sufficient reception staff we are unable to support 7 day working that is essential to achieve waiting time KPI's.

The receptionists also cover the back office to include courtesy calling and admin tasks relevant to the post.

Radiology receptionists ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk.

The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.

Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

The reception post is the first point of contact for patients, clinicians, and visitors to the department. The Radiology service requires a professional, polite, and confident individual who can demonstrate confidentiality at all times.

Responsibilities include liaising with clinical staff regarding patient arrival times and safety information, and receiving enquiries by various methods of media, including telephone, email and an internal intercom system.

The candidate must ensure all reception tasks are completed accurately using the electronic computer system CRIS. Attending patients in real time for their appointments and record and elevate queries comprehensively to the administration and clinical staff.

In addition, responsible for various administration tasks to include follow up communication with patients that have failed to attend appointments, courtesy calls and monitoring the waiting room to ensure patients are accommodated in a timely manner.

Essential qualities required are a team player, flexible approach and the ability to work proactively - at times using one's own initiative. The candidate will have excellent communication and interpersonal skills, with customer care experience.

Radiology is a busy patient centred department and this position will work as part of an administration and clerical team, with good peer group support and appropriate training provided as necessary.

Experience of working with hospital software is advantageous.