Radiology Appointments Clerk

NHS Jobs; Knowsley; On-site; GBP 20,000 - 24,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an Appointment Administrator to manage imaging service bookings and patient registrations. You will enter referrals on the Radiology Information System, justify referrals with clinical staff, and issue booking letters with patient literature and preparation guidance.

You will coordinate inpatient referrals, liaise with wards for patient preparation and transport, and handle general appointment queries while ensuring high data

Responsibilities

• Make appointments following imaging services pathways.
• Register patients on the Radiology Information System or update existing registrations.
• Enter referrals promptly onto the Radiology Information System with waiting list coding.
• Provide rapid justification of referrals with radiographic staff to meet urgent/two-week cancer targets.
• Send booking letters, literature and preparation to patients.
• Arrange inpatient referrals booking and liaise with wards for patient preparation and transport.
• Answer appointment queries professionally and courteously.
• Maintain filing and housekeeping of paper and electronic documentation.
• Offer general advice to patients/staff and re-direct to appropriate department.
• Code all booking stages to enable statistical monitoring and improvements.
• Adhere to Records Management, Information Governance and Data Protection policies.
• Liaise with consultants, wards, secretaries and other departments.

Job description

KEY DUTIES

Make appointments following appropriate imaging services pathways. Register patients on relevant Trust Information System or update details if patient already registered. Enter referrals promptly onto computerised Radiology Information System using waiting list coding. Ensure rapid justification of referrals by relevant radiographic staff to meet urgent/two week cancers. Send out partial/full booking letters as appropriate. Answer all appointment queries in accordance with departmental guidelines in a professional and courteous manner. When the patient is in contact with the appointment office: Ask the appropriate clinical questions to assess appropriate preparation and time slot Discuss with the patient a mutually convenient date and time Book the appointment on the Radiology Information System Send an appointment letter, appropriate literature and preparation to the patient. Arrange appointments for inpatient referrals: Book appointment on the Radiology Information System Liaise with the ward to arrange patient preparation and mode of transport Access ADT to locate patient Book porter on the Radiology Information System General Telephone enquiries relating to patient requests to re-arrange or cancel appointments. File referrals in date order once booking is complete. Filing and housekeeping of all paper and electronic documentation. Give general advice to Patients/staff in relation to appointments or re-direct to appropriate department/clinical staff. Ensure that all diagnostic targets are met. Deal with patients complaints over the phone on a first line basis or refer to the relevant department/member of staff. (N.B. may occasionally experience distressing situations). Code all stages of booking to enable statistical information to be produced so that the service may be monitored/improved. Awareness of Records Management, Information Governance, Caldicott, confidentiality and data protection. Adhere to all aspects of Patient Access Policy Liaise with consultants, wards, secretaries and other departments.

Liverpool University Hospitals NHS Foundation Trust