Radiology Appointments Coordinator: Patient Focus

Mid Cheshire Hospitals; Crewe; On-site; GBP 26,000 - 27,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking an Appointments Officer for Medical Imaging. This full-time role supports timely radiology appointments, coordinates bookings, and provides a friendly information service to patients.

Based in the Medical Imaging Appointments Office, you will liaise with clinicians, manage calendars, prioritise urgent and routine slots, and ensure patients are informed and supported throughout the process.

Responsibilities

• Manage the Trust's radiology booking system by processing all appointment requests efficiently, accurately, and in line with official healthcare guidelines.
• Where appropriate, to ensure requests are verified by Radiology Consultants or Radiographers prior to appointing and providing necessary information to facilitate this process.
• Act as necessary to ensure patient DNAs are recorded and dealt with in line with department protocols.
• Serve as the primary point of contact for the radiology department, managing inbound calls from patients, families, and healthcare professionals with empathy and professionalism.
• Treat every patient, colleague, and visitor with dignity and respect. Always remain courteous and helpful, particularly when assisting those experiencing distress or challenging situations.
• Handle enquiries and offer non-clinical support to patients, families, and staff. Use persuasive and clear communication to resolve problems and overcome barriers to understanding.
• To use confident interpersonal skills enabling effective communication with GPs, consultants and patients in a professional and courteous manner.
• Explaining Complex Pre-Scan Instructions: Conveying crucial, non-clinical preparation steps clearly (such as fasting rules, dye preparation, or clothing requirements) so patients do not face cancellations.
• Manage staff calendars and update booking templates daily, weekly, and monthly to adjust appointment slots based on staff availability and room capacity.
• Monitor and maximise appointment slots daily to ensure radiology department resources are used efficiently.
• Balancing Urgent vs. Routine Demand: Reserving dedicated slots for high-priority or emergency requests without disrupting pre-scheduled routine appointments.
• Excellent organisational and time-management skills, with a proven ability to manage complex booking diaries, balance competing priorities, and maintain accurate scheduling records under pressure.
• To Self-supervise a demanding workload, independently prioritising daily referral backlogs, phone enquiries, and multi-disciplinary team requests without sacrificing accuracy.
• To manage daily workload independently while strictly adhering to Trust and Department guidelines.
• Maintains compliance by independently tracking and completing all non-clinical mandatory training (e.g., safe moving and handling, fire safety).
• Pursues continuous professional development by attending relevant training programmes to stay current in the role.
• To undertake all administrative procedures pertaining to role which may on occasion included image transfers, secretarial work or reception duties.

Job description

Mid Cheshire Hospitals NHS Foundation Trust in Crewe is seeking an Appointments Officer for Medical Imaging. This full-time role supports timely radiology appointments, coordinates bookings, and provides a friendly information service to patients.

Based in the Medical Imaging Appointments Office, you will liaise with clinicians, manage calendars, prioritise urgent and routine slots, and ensure patients are informed and supported throughout the process.