Clerical Officer

Sheffield-Teaching-Hospitals-Nhs-Foundation-Trust; Sheffield; On-site; GBP 23,000 - 28,000; Part time

Job summary

The Radiology Contact Centre within Sheffield Teaching Hospitals NHS Foundation Trust is seeking a Clerical Officer (NHS AfC Band 2) to deliver high-quality administrative support and patient-facing service in a busy outpatient environment.

You will manage referrals, book appointments, and maintain robust records while delivering excellent customer service and using a range of IT systems. The role includes shift patterns including a Saturday rotation and pro rata arrangements for part-time staff.

Qualifications

• GCSE English and Maths at grade C/4 or equivalent.
• NVQ Level II in Business Admin / IT or equivalent.
• Experience in an office environment and public-facing role.

Responsibilities

• Manage referrals for Radiology, ensure accurate record-keeping and booking.
• Provide excellent customer service to patients and colleagues.
• Record all patient interactions in IT systems for audit trails and data quality.

Skills

Communication

Organisational skills

Data protection

Confidentiality

Customer service

Education

GCSE English & Maths (Grade C/4)

NVQ Level II in Business Administration / IT

Tools

Infoflex

PAS / SystmOne

59R Software

Job description

Employer Sheffield Teaching Hospitals NHS Foundation Trust Employer type NHS Site Northern General Hospital Town Sheffield Salary £25,272 pa/pro rata for part time staff Salary period Yearly Closing 15/11/2026 23:59

Clerical Officer

NHS AfC: Band 2

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated so whilst you care for our patients and clients, we’ll take care of you. We offer many different ways of helping staff including career development opportunities, flexible working, good annual leave and pension schemes , health and wellbeing packages and financial support systems. Joining the Trust also allows you access to a number of saving options via our salary sacrifice schemes and a wide range of discount opportunities with retailers and service providers.

Job overview

This is an exciting opportunity to join the dynamic and fast-paced Medical Imaging and Medical Physics Department at Sheffield Teaching Hospitals. As a clerical officer in the Radiology Contact Centre you will play a key role in delivering a high-quality service providing exceptional patient care and administrative services.

In this role, you will manage referrals received by STHFT, ensuring accurate record-keeping and booking patients in line with clinical recommendations. You will provide outstanding customer service in all interactions with patients and colleagues, consistently demonstrating the Trust’s PROUD values and adhering to Trust policy standards at all times.

Your responsibilities will include ensuring that any special requirements for appointments are met, processing requests for cancellations or rebooking’s, and accurately recording all patient interactions within the relevant IT systems. This will ensure a robust audit trail and maintain high standards of data quality.

We are looking for exceptional individuals with excellent interpersonal skills, good organisational skills and a real passion for delivering a high quality patient experience – and those looking to develop and progress in the NHS. You will need to be a confident and professional communicator with patients and Trust colleagues by telephone and have and good aptitude for using a variety of IT systems.

Main duties of the job

We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people want to be able to manage their own healthcare and are developing processes and better facilities to support you to meet these needs and ensuring Radiology is a brilliant place to work.

As part of the Radiology Contact Centre team, you will support the key aims which are to:

• Provide an easy and positive experience for patients who need an appointment.
• Reduce the incidence/occurrence of/number of missed appointments and patients not attending
• Provide an effective and standardised booking process
• Adopting of new digital technologies
• Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work

Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.

Working for our organisation

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Medical Imaging and Medical Physics Department plays a vital role in supporting the diagnosis, treatment, and management of patients across the Trust. As a cornerstone of clinical care, the department provides a wide range of imaging and diagnostic services, utilising state-of-the-art technology and innovative techniques to deliver accurate and timely results.

The Radiology Contact Centre works to improve the resilience within outpatient booking services and facilitate the faster adoption of technological improvements for the benefit of patients. The Radiology Contact Centre is a diverse team and has a culture of continuous improvement in outpatient booking systems and processes.

Detailed job description and main responsibilities

Please note that in order to comply with the UK Government’s rules on Skilled Worker sponsorship, any applicants who do not meet the eligibility requirements or concessions on salary thresholds under the Skilled Worker visa will not be eligible to receive sponsorship from the Trust. Please keep this in mind when submitting your application. Further details on these concessions, and who qualifies for them, can be found here.

The Radiology Contact Centre is staffed Mon- Sat 8:00 - 18:00

A range of shift patterns are available but will include 1 Saturday shift every 12 weeks with a day off in the following week.

Person specification

Qualifications

• GCSE at Grade C/4 in English and Maths (or equivalent qualifications) or equivalent experience
• NVQ Level II in Business Administration / Customer Service / IT

Experience

• Experience of working within an office environment
• Experience of working in a public facing role.
• Relevant experience within the NHS

Further Training

• Knowledge of / experience of using information and/or customer service systems.
• Working knowledge of Microsoft Office packages including Outlook, Excel and Word.
• Previous experience Infoflex / 59R Software
• Previous experience of PAS / Infoflex / SystmOne (area specific software)

Skills

• Ability to prioritise and work to strict/conflicting deadlines
• On-going commitment to personal development
• Understanding of data protection issues and the ability to maintain confidentiality
• Excellent communication skills, with ability to deal with staff at all levels.
• Displays use of initiative with effective organisational skill

The Trust is committed to its obligations in accordance with the Equality Act 2010, and we positively encourage applications from all sections of the community.

All employment with the Trust is subject to a number of NHS Employment Checks being met to a satisfactory standard including verification of identity, eligibility to work in the United Kingdom, references and qualifications in addition to professional registration, a disclosure and barring records check and occupational health check if these are deemed to be a requirement for the position to be undertaken.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.