Patient Pathway Administration / Radiology Reception

VerseOne Group; Chelmsford; On-site; GBP 21,000 - 27,000; Full time

Job summary

VerseOne Group is seeking a Radiology Admin Clerk to join our busy Radiology team at Broomfield Hospital and other Essex sites. You will be the first point of contact for patients and visitors, handling receptions and appointment bookings.

You will work 37.5 hours weekly, with varied shifts from early to late and occasional weekends. Experience in hospital administration is preferred, and you will receive full training and support.

Qualifications

• Experience in hospital environment is advantageous.

Responsibilities

• Provide efficient and courteous reception duties within the Radiology Department.
• Book appointments by phone and manage cancellations using the computerised system.
• Act as access point for patients into the radiology service and maintain accurate appointment records.

Skills

Interpersonal skills

Team player

Phone bookings

Job description

This is an exciting opportunity to work as part of a busy team delivering Radiology Services to people within Essex and surrounding areas. The role is varied and involves being the first point of contact for people wanting to access our services. So, an excellent interpersonal manner is essential., The job role is 37.5 hours per week, x4 days per week., normal working hours are 8-6pm or 10am - 8pm. Some services run 7.30am - 7.30pm therefore some late working will be necessary. You will be expected to work weekends on a rostered basis. Some shifts are 12 hours in duration. The job role is based at Broomfield Hospital although working at sites including Braintree and Maldon is also necessary., The Radiology Admin Team consists of approximately 35 - 40 staff. We are an extremely busy department, covering a variety of different reception areas, appointments office and occasionally working across sites. We are a friendly, supportive and hard-working team supporting our patients needs and clinical colleagues at all times. Your duties include but not limited to the following

• To work as part of a team providing an efficient and effective computerised appointment system including reception duties within the Radiology Department always ensuring a high quality of servicePatients and visitors are welcomed, and their individual needs met in an appropriate and courteous manner.
• Booking appointments with patients over the telephone, as well as any cancellations and subsequent bookings using the computerised systems .
• Booking clinics from the Radiology Waiting Lists adhering to the Patient Access Plan and breach date We are looking for enthusiastic people to be part of the admin team providing a full range of administrative support including bookings clerk and reception duties. The post holder needs to be an excellent team player with excellent organisational skills. Experience of working within a hospital environment would be an advantage but is not essential. The role will involve being the access point for patients into the service. The ability to maintain an accurate computer appointment system for patients is key. You will be working alongside other administrative staff in the role. Full training and support / supervision will be provided. Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers. We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.