Query Management Coordinator

Camino Partners Ltd; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company in outsourcing services seeks an immediately available Query Management Coordinator for a 6-9 month contract. The role involves managing transactional queries and providing operational support. Ideal candidates will have a Bachelor's degree and experience in customer service.

Qualifications

• 1-3 years of experience in query management or customer service.
• Hands-on experience with Salesforce and Certinia is essential.

Responsibilities

• Monitor and manage incoming queries through Salesforce and Certinia.
• Liaise with internal departments and offshore teams to resolve issues.
• Document query resolutions and contribute to internal knowledge bases.

Skills

Organisational Skills

Problem Solving

Education

Bachelor’s degree in Business Administration

Tools

Salesforce

Certinia

Microsoft Office Suite

Job description

This range is provided by Camino Partners Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Camino Partners Ltd

Associate Recruitment Consultant | Camino Partners Ltd

Our client, a Global leader in providing Outsourcing services, are looking for an immediately available Query Management Coordinator to join their team on a 6-9 month contract. The role will involve handling transactional queries and providing operational support to the wider team.

Key Responsibilities:

• Monitor, log, and manage incoming queries through Salesforce and Certinia platforms.
• Categorise and prioritise queries based on urgency, business impact, and service level agreements (SLAs).
• Liaise with internal departments and offshore teams (particularly in India) to gather information and resolve issues.
• Ensure timely follow-up and resolution of queries, maintaining high levels of accuracy and professionalism.
• Document query resolutions and contribute to the development of internal knowledge bases and FAQs.
• Supporting team with Month end process as necessary
• Support onboarding and training of new team members as needed.

About You

• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, or a related field.
• 1-3 years of experience in a query management, customer service, or operations support role.
• Hands-on experience with Salesforce and Certinia (formerly FinancialForce) is essential.
• Excellent organisational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

• Industries

  Staffing and Recruiting and Outsourcing and Offshoring Consulting

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