Query Management Coordinator

JR United Kingdom; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A global leader in outsourcing services is seeking an immediately available Query Management Coordinator for a 6-9 month contract. The role involves handling transactional queries, providing operational support, and liaising with internal and offshore teams to ensure timely resolutions. Ideal candidates will have a Bachelor’s degree and relevant experience in query management or customer service.

Qualifications

• 1-3 years of experience in query management or operations support.
• Hands-on experience with Salesforce and Certinia is essential.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Monitor, log, and manage incoming queries through Salesforce and Certinia.
• Liaise with internal departments and offshore teams to resolve issues.
• Document query resolutions and contribute to internal knowledge bases.

Skills

Organisational skills

Problem-solving skills

Customer service

Education

Bachelor’s degree in Business Administration or related field

Tools

Salesforce

Certinia

Microsoft Office Suite

Job description

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Query Management Coordinator, united kingdom

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EU work permit required:

Yes

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Job Views:

2

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Our client, a Global leader in providing Outsourcing services, are looking for an immediately available Query Management Coordinator to join their team on a 6-9 month contract. The role will involve handling transactional queries and providing operational support to the wider team.

Key Responsibilities:

• Monitor, log, and manage incoming queries through Salesforce and Certinia platforms.
• Categorise and prioritise queries based on urgency, business impact, and service level agreements (SLAs).
• Liaise with internal departments and offshore teams (particularly in India) to gather information and resolve issues.
• Ensure timely follow-up and resolution of queries, maintaining high levels of accuracy and professionalism.
• Document query resolutions and contribute to the development of internal knowledge bases and FAQs.
• Supporting team with Month end process as necessary
• Support onboarding and training of new team members as needed.

About You

• Bachelor’s degree or equivalent experience in Business Administration, Information Systems, or a related field.
• 1-3 years of experience in a query management, customer service, or operations support role.
• Hands-on experience with Salesforce and Certinia (formerly FinancialForce) is essential.
• Excellent organisational and problem-solving skills.
• Proficiency in Microsoft Office Suite (Excel, Outlook, Word).
• Ability to work independently and manage multiple priorities in a fast-paced environment.