Quality & Performance Analyst

National Highways Limited; Bedford; On-site; GBP 30,000 - 45,000; Full time

Job summary

National Highways Limited is seeking a Quality and Performance Analyst to enhance quality management and performance reporting in Bedford. The role involves developing quality documentation, monitoring performance, and fostering continuous improvement across operations. Ideal candidates will have a strong understanding of quality systems and experience in performance data analysis.

Qualifications

• Understanding of Quality Management Systems and methods.
• Experience in monitoring and analyzing performance data.
• Competent in driving continual improvement.

Responsibilities

• Develop and maintain Quality Management documentation.
• Monitor performance and identify improvements.
• Collaborate with teams to implement performance reporting.

Skills

Quality Management Systems

Performance Management

Data Analysis

Continuous Improvement

Collaboration

Education

ISO 9001 Lead Auditor

Job description

National Highways currently has an exciting opportunity for a Quality and Performance Analyst to join our team based in Bedford or Waterbeach. You will be responsible for various aspects of Quality management, supporting the delivery of regional performance reporting as well as the implementation and embedment of performance measurement and management. This being an essential tool for effective contract management in line with the Delivery Plan.

• The development and maintenance of Quality Management documentation. Championing a culture of continuous improvement across the region by ensuring that performance feedback and lessons learned are captured, owned, tracked and monitored through to delivery.
• The review of Quality Management practices of the region’s contracts. Monitoring performance and using trend analysis to identify improvements, ensuring that positive performance is recognised, and non-conformity reports/quality improvement plans are created to address poor performance.
• Working collaboratively with regional and national Operations teams to generate improvement and implementing performance reporting requirements, KPIs and metrics that allow better understanding and visibility of the Region’s performance against its targets
• Contributing to the allocated elements of the region’s quality and performance reporting.
• Providing assurance checks and audit on the regions supply chain partners as well as managing supplier performance.

About you.

• Understanding of Quality Management Systems, quality measurement, requirements and methods.
• Knowledge of performance management, experience of monitoring, measuring and analysis of performance data.
• Experience of building collaborative relationships.
• Understanding of managing NEC (or similar) contracts and applicable standards (ISO & NHSS). ISO 9001 Lead Auditor (highly desirable).
• Competent in driving continual improvement and best practice.

About us.

Here at National Highways, we manage and improve England’s motorways and major A roads, helping our customers have safer, smoother and more reliable journeys. Our priorities are safety, customers and delivery, and at the core of this, are our values of passion, integrity, safety, teamwork and ownership.

Operations is at the heart of keeping the strategic road network moving and ensuring our customers get the best possible experience when using our roads.

We address over 39,000 customer enquiries every month, plan and deliver all maintenance activities on the network, drive efficiencies and improvements across our systems and roads, and respond to incidents across 4,500 miles of motorways and major A-roads that we manage. All to make sure National Highways customers have safer, smoother, and more reliable journeys.

External candidates will be offered a starting salary at the lower end of the pay scale, while current employees will be appointed in accordance with our established pay policy.

We are committed to creating a diverse environment and welcome applicants from all backgrounds.