Defence Business Services (DBS) - Senior Performance Analyst

UK Ministry of Defence; Thornton; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

Join a leading organization within the UK Ministry of Defence as a Senior Performance Analyst. You will develop performance measurement frameworks and KPIs, enhancing internal and external digital services. This role offers a supportive environment with flexible working options and a commitment to diversity and inclusion.

Benefits

Civil Service pension

Flexible working options

25 days paid annual leave

Hybrid working where role permits

Learning and development opportunities

Family-friendly policies

Special paid leave for volunteering

Qualifications

• Strong experience in user-centred analysis and service evaluation.
• Experience measuring outcomes against KPIs and performance frameworks.

Responsibilities

• Develop performance measurement frameworks and KPIs.
• Collect and present key performance data for services.
• Manage stakeholder relationships and implement analytics tools.

Skills

Leadership

Communicating and Influencing

Tools

Google Analytics

Google Tag Manager

PowerBI

Job description

Defence Business Services (DBS) - Senior Performance Analyst

Join to apply for the Defence Business Services (DBS) - Senior Performance Analyst role at UK Ministry of Defence

Defence Business Services (DBS) - Senior Performance Analyst

1 week ago Be among the first 25 applicants

Join to apply for the Defence Business Services (DBS) - Senior Performance Analyst role at UK Ministry of Defence

Norcross - Tomlinson House, FY5 3WP,

Abbey Wood North, Stoke Gifford, Bristol, South West, BS34 8QW,

Kentigern House, Glasgow, G2 3EX.

Job Summary

Are you a dedicated person who is passionate about making a difference?

Would you like to work for the Ministry of Defence?

Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.

• Our Vision - To support UK defence customers with outstanding service every time.
• Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
  
  

DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.

We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 28.97%. Where your role permits, we support a blended working approach alternatively known as hybrid working.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

DBS has recently undertaken a review of its operational locations in the North West, and have consolidated all activities in Norcross, Blackpool. A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2027.

Come and join the DBS community today!

https://youtu.be/gUw0ToaRGgk

Job Description

A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.

As a Senior Performance Analyst, You Will:

• Focus on improving internal and external digital services and supporting teams across the Automation Garage
• Lead the development of key performance indicators (KPIs) and performance measurement frameworks across multiple projects, ensuring consistency and strategic alignment
• Collect and present key performance data and analysis for service and work with service teams to make sure services meet the performance requirements set out in the GDS Service Standard
• Help the service team understand user needs by providing quantitative and qualitative evidence from web analytics, financial data, and user feedback
• Identify user needs through numerous data sources such as online behaviour through Google Analytics / Tag Manager, trends in call data volumes, and supporting user research colleagues with quantitative evidence
• Participate in performance and data analysis communities, share learnings and findings with wider teams to transfer knowledge and capability
• Manage stakeholder relationships, including contractors and external suppliers
• Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks
• Champion accessibility and inclusion standards
  
  

A performance analyst conducts analysis. In this role, you will develop performance measurement frameworks - Key Performance Indicators (KPIs), goals, user needs and benefits - and analyse the performance of a service or product against these, adapting your approach and framework appropriately and in line with any changes.

As a Senior Performance Analyst, You Will:

• Focus on improving internal and external digital services and supporting teams across the Automation Garage
• Lead the development of key performance indicators (KPIs) and performance measurement frameworks across multiple projects, ensuring consistency and strategic alignment
• Collect and present key performance data and analysis for service and work with service teams to make sure services meet the performance requirements set out in the GDS Service Standard
• Help the service team understand user needs by providing quantitative and qualitative evidence from web analytics, financial data, and user feedback
• Identify user needs through numerous data sources such as online behaviour through Google Analytics / Tag Manager, trends in call data volumes, and supporting user research colleagues with quantitative evidence
• Participate in performance and data analysis communities, share learnings and findings with wider teams to transfer knowledge and capability
• Manage stakeholder relationships, including contractors and external suppliers
• Work with project teams to procure, implement and validate appropriate analytics tools against identified performance measurement frameworks
• Champion accessibility and inclusion standards
  
  

Person specification

Essential Experience

• Strong experience of conducting user-centred analysis, service evaluation and product performance
• Experience of measuring outcomes and return on investment against KPIs and performance frameworks
• Be able to set up Google Analytics account an stage website using Google Tag Manager
• Have experience of working with different types of quantitative and qualitative data, such as digital analytics, surveys, and call centre data to support services, and of working with or cleansing large data sets
• Collaborate with other teams to use data to improve products and/or services
• Have experience of communicating understanding of data security and privacy legislations, as well as validating data through quality assurance frameworks
  
  

Desirable Experience

It would be great if you also have:

• Experience of producing visualisation with software such as PowerBI, or similar
• Knowledge of gov.uk websites and services
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Communicating and Influencing
  
  

Technical skills

We'll assess you against these technical skills during the selection process:

• DDAT Senior Performance Analyst: Analysis and Insight
• DDAT Senior Performance Analyst: Performance Measurement
• DDAT Senior Performance Analyst: Verification and validation of data and analysis
  
  

Alongside your salary of £44,590, Ministry of Defence contributes £12,917 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• An environment with flexible working options Monday-Friday
• 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
• Hybrid working where role permits
• An opportunity to be considered for Reward and Recognition
• Family-friendly policies including - parental leave and adoption leave
• Learning and development tailored to your role
• Professional and personal development of skills
• A culture encouraging inclusion and diversity
• Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
• Special paid leave to volunteer up to 6 days per year
• A Civil Service pension with an average employer contribution of 28.97%
  
  

Allowances

The post does not offer relocation expenses.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Employment Hours

This position is advertised at 37 hours per week.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience.

Your suitability for the role will be assessed using the Success Profile elements that have been chosen for this campaign. Each element will be scored accordingly, and the successful candidate will be appointed on merit.

Applications Will Be Sifted On All Success Profile Elements, But In The Event Of a High Number Of Applications, An Initial Sift Will Be Conducted On The Following Success Profile Elements:

Primary: Career - Personal Statement

At application stage, you will be assessed against the following:

Experience:

• Candidates will be required to provide CV details to include job history; qualification details and previous skills and experience.
• Candidates will be required to provide a statement of suitability. (Word count: 1000)
  
  

Please provide information of how you meet the criteria set out in the job description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

At interview stage, you will be assessed against the following:

Behaviours

• Leadership
• Communicating and Influencing
  
  

Technical Skills

• DDAT Senior Performance Analyst: Analysis and Insight
• DDAT Senior Performance Analyst: Performance Measurement
• DDAT Senior Performance Analyst: Verification and validation of data and analysis
  
  

Technical Skills Framework - https://ddat-capability-framework.service.gov.uk/role/performance-analyst#senior-performance-analyst

In The Rare Case Where Individuals Have Exact Matching Scores, The Order Of Merit Will Be Determined Based On The Behaviour Scores At Interview In The Following Order:

• Technical - DDAT Senior Performance Analyst: Analysis and Insight
• Technical - DDAT Senior Performance Analyst: Performance Measurement
• Technical - DDAT Senior Performance Analyst: Verification and validation of data and analysis
• Behaviour - Leadership
• Behaviour - Communicating and Influencing
  
  

If Candidate Scores Are Still Exact, The Merit Order Will Then Be Determined On The Sift Score In The Following Order:

• Career - Personal Statement
• Career - Previous Skills
• Career - Job History
• Career - Qualification Details
  
  

We want to offer opportunities to all who are successful at interview for our roles, but this isn’t always possible, so we do hold candidates on an active reserve list for 12 months.

Application sifting to take place the week commencing the 16th of June with interviews to follow currently taking place via MS Teams and to be conducted the week commencing the 23rd of June.

A minimum of 2 full working days’ notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs. The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [e-mail]

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical.

The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points-based system. Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

To assist with your application please find attached -

DBS Candidate Information Guide - Working for Defence Business Services - GOV.UK (www.gov.uk)

(26) UK Ministry of Defence: Life , LinkedIn

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : Amanda Moran
• Email : [e-mail]
  
  

Recruitment team

• Email : [e-mail]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact [e-mail] in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Defense and Space Manufacturing

Referrals increase your chances of interviewing at UK Ministry of Defence by 2x

Get notified about new Business Specialist jobs in Thornton, England, United Kingdom.

Defence Business Services (DBS) - MyHR Product Manager

Thornton, England, United Kingdom 3 days ago

Business Development Manager Fleets - South of UK

Business Development Manager - Mechanical, Electrical & Building Fabric

Business Development Manager – Mechanical, Electrical & Building Fabric

Defence Business Services (DBS) - Senior Service Designer

Thornton, England, United Kingdom 1 week ago

Business Development Manager (Revolut Pro)

Business Development Manager - Healthcare Division

Defence Business Services (DBS) Armed Forces & Veterans Services (AFVS) Compensation Incident Management

Defence Business Services (DBS) - Senior User Researcher

Thornton, England, United Kingdom 1 week ago

Business Development Manager - Lancashire

Lancashire, England, United Kingdom 1 week ago

Fleetwood, England, United Kingdom 3 weeks ago

Lancashire, England, United Kingdom 2 weeks ago

National Business Development Manager, Retail

Business development - Assistant manager (global role – in a virtual working environment)

Business Development Manager – Flexible Packaging Remote role | UK based

New Business & Development Manager – Midlands

OE Business Development Manager - Specialty

Business Development Specialist - Catalyst

Business Development Manager (Freight Industry)

Bamber Bridge, England, United Kingdom 1 hour ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.