Collections Strategy Performance Analyst

TN United Kingdom; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Job summary

A leading energy company in the UK seeks a Collections Strategy Performance Analyst. This role focuses on operational performance, analyzing collections, and improving debt strategies. The ideal candidate will possess strong analytical skills and a proactive mindset to enhance credit and collections processes.

Benefits

Flexible Rewards

Support for Physical and Emotional Well-being

Qualifications

• Strong understanding of credit risk and debt processes.
• Excellent analytical skills and experience in improving organizations.

Responsibilities

• Analyze and report on monthly collections performance.
• Collaborate with debt teams to monitor KPIs and set targets.
• Identify opportunities and risks, making recommendations for improvements.

Skills

Analytical Skills

Innovative Thinking

Credit Risk Understanding

Job description

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Collections Strategy Performance Analyst, remote, gb

Client: Centrica

Location: remote, gb, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 51e0d63ae3f6

Job Views: 3

Posted: 15.05.2025

Expiry Date: 29.06.2025

Job Description:

Join us, be part of more.

We’re more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers, a team of 21,000 colleagues energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels and living our commitment to positive change in communities. Here, you find purpose, passion, and potential. That’s why working here is #MoreThanACareer. We do energy differently — we make it, store it, move it, sell it, and mend it.

About your team:

At British Gas, our mission is to sell it and mend it.

We’ve powered UK homes and businesses for over 200 years. But we’re also making the UK greener and more energy efficient, using tech like thermostats, heat pumps, solar panels, and EV chargers to help customers reduce their carbon footprint.

Collections Strategy Performance Analyst

Permanent - Full time or Part time

Location: Flexible

About your role:

The Collections Strategy Performance Analyst is part of the Business Excellence function within British Gas Business Energy, focusing on operational performance.

The role involves understanding outsourced Debt Treatment performance, collaborating with operational teams to set targets, mitigate risks, and improve performance to deliver market-leading debt results.

This role is responsible for delivering analytics, assessing collection strategies, reducing debt costs, and enabling optimized credit and collections decisions.

Key responsibilities:

• Analyze and report on monthly collections performance, linking operational activity to financial outcomes.
• Collaborate with debt teams to monitor KPIs, set targets, and track progress.
• Forecast collection performance and set challenging goals.
• Identify opportunities and risks, making recommendations for improvements.
• Implement controls to ensure all debt is treated appropriately.
• Support business leads with ad hoc analysis for better decision-making.
• Assist in deploying strategic changes to collection strategies.
• Build relationships with stakeholders to execute risk-based collection strategies.
• Contribute to performance improvement initiatives, evaluating costs and benefits.
• Monitor operational performance and change initiatives for effectiveness.
• Stay informed on industry trends and best practices in credit risk performance.

Candidate requirements:

Looking for someone with a strong understanding of credit risk, debt processes, and key performance drivers, capable of linking operational outputs to financial and customer outcomes. Excellent analytical skills, innovative thinking, and experience in improving complex organizations are essential.

Must be a proactive self-starter, able to manage multiple priorities under pressure, with a solid background in analytics and data mining. Ability to translate data into insights and work collaboratively across teams is crucial.

Why apply?

We’re a people-focused organization that supports diverse needs. Our rewards are flexible to help you balance work and life, supporting your physical and emotional well-being. Discover why we’re a great place to work and what being part of more means for you.

If you’re energetic, passionate about sustainability, and eager to grow personally and professionally, join us to make a difference. Share your story with us throughout the recruitment process to help us understand and support your journey.