Quality Officer – Customer Complaints

Cypartners; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

CY Partners is recruiting a Quality Officer to join its global life sciences team in Newcastle. The role focuses on investigating and managing customer complaints worldwide, requiring a scientific background and strong quality process understanding.

You'll work with Quality, R&D and other teams to identify root causes, document findings, and ensure corrective actions. Training and development are provided in a regulated environment.

Qualifications

• A degree or equivalent background in a scientific or technical discipline.
• Experience or understanding of quality processes within regulated industries preferred.
• Excellent attention to detail and a methodical approach to investigations.
• Strong written and verbal communication skills.
• Good organisational skills and ability to manage multiple priorities.
• Confidence working with data, reports and Microsoft Office applications.
• Experience with customer complaints or quality investigations is advantageous.

Responsibilities

• Support the investigation and management of customer complaints from global markets.
• Review complaint data, identify trends and help establish root causes.
• Work closely with Quality, R&D and other technical teams to support investigations and corrective actions.
• Maintain accurate records, reports and complaint tracking systems.
• Support risk assessments and ensure complaints are handled in line with relevant quality procedures.
• Communicate investigation findings clearly to colleagues and stakeholders.

Skills

Attention to detail

Communication skills

Data handling

Microsoft Office

Organisational skills

Quality investigations

Education

Science/Engineering degree

Tools

Microsoft Office

Job description

Quality Officer – Customer Complaints

Location: Newcastle upon Tyne
Contract: Initial 12-month temporary contract

CY Partners is recruiting a Quality Officer to join an established global life sciences organisation based in Newcastle.

This is an excellent opportunity for someone with a scientific background and a strong appreciation of quality to join a team responsible for investigating and managing customer complaints from around the world.

We're looking for someone who enjoys problem-solving, has excellent attention to detail and can communicate effectively with colleagues across different departments. Experience within medical devices or another regulated industry would be particularly welcome.

The role

Working as part of a global quality team, you'll help ensure customer complaints are investigated thoroughly, documented accurately and resolved appropriately.

Your responsibilities will include:

• Supporting the investigation and management of customer complaints from global markets.
• Reviewing complaint data, identifying trends and helping establish root causes.
• Working closely with Quality, R&D and other technical teams to support investigations and corrective actions.
• Maintaining accurate records, reports and complaint tracking systems.
• Supporting risk assessments and ensuring complaints are handled in line with relevant quality procedures.
• Communicating investigation findings clearly to colleagues and stakeholders.

What we're looking for

• A degree or equivalent background in a scientific or technical discipline.
• Experience or a good understanding of quality processes, ideally within medical devices, pharmaceuticals, diagnostics or another regulated industry.
• Excellent attention to detail and a methodical approach to investigating problems.
• Strong written and verbal communication skills.
• Good organisational skills and the ability to manage multiple priorities.
• Confidence working with data, reports and Microsoft Office applications.
• Previous experience of customer complaints, quality investigations or root cause analysis would be advantageous.

Why consider this opportunity?

This is a great opportunity to gain experience within a global life sciences business, working alongside experienced quality and scientific professionals.

The role offers exposure to international customer complaint investigations, cross-functional problem-solving and quality processes within a regulated industry.

Additional information

You'll receive training and support where needed, so a willingness to learn, develop and build your knowledge is important. The business places real value on learning and development.

Applicants must have the right to work in the UK.