Global Quality Investigator – Customer Complaints

Cypartners; Newcastle upon Tyne; On-site; GBP 30,000 - 40,000; Full time

Job summary

CY Partners is recruiting a Quality Officer to join its global life sciences team in Newcastle. The role focuses on investigating and managing customer complaints worldwide, requiring a scientific background and strong quality process understanding.

You'll work with Quality, R&D and other teams to identify root causes, document findings, and ensure corrective actions. Training and development are provided in a regulated environment.

Qualifications

• A degree or equivalent background in a scientific or technical discipline.
• Experience or understanding of quality processes within regulated industries preferred.
• Excellent attention to detail and a methodical approach to investigations.
• Strong written and verbal communication skills.
• Good organisational skills and ability to manage multiple priorities.
• Confidence working with data, reports and Microsoft Office applications.
• Experience with customer complaints or quality investigations is advantageous.

Responsibilities

• Support the investigation and management of customer complaints from global markets.
• Review complaint data, identify trends and help establish root causes.
• Work closely with Quality, R&D and other technical teams to support investigations and corrective actions.
• Maintain accurate records, reports and complaint tracking systems.
• Support risk assessments and ensure complaints are handled in line with relevant quality procedures.
• Communicate investigation findings clearly to colleagues and stakeholders.

Skills

Attention to detail

Communication skills

Data handling

Microsoft Office

Organisational skills

Quality investigations

Education

Science/Engineering degree

Tools

Microsoft Office

Job description

CY Partners is recruiting a Quality Officer to join its global life sciences team in Newcastle. The role focuses on investigating and managing customer complaints worldwide, requiring a scientific background and strong quality process understanding.

You'll work with Quality, R&D and other teams to identify root causes, document findings, and ensure corrective actions. Training and development are provided in a regulated environment.