Complaints Data Analyst (Post Market)

Carbon; Greater London; Remote; GBP 69,000 - 90,000; Part time

Job summary

Carbon is seeking a seasoned Complaints Data Analyst to join a global quality team. The role focuses on post-market surveillance, product quality monitoring, and regulatory compliance across a global medical device portfolio.

You will analyse complaints, identify trends, and deliver data-driven insights to support patient safety and continuous improvement initiatives. The position is remote and UK-based, for an initial 3-4 month assignment with an umbrella rate.

Qualifications

• Proven experience analysing complex datasets and translating findings into actionable insights.
• Prior experience working within a Medical Devices company is essential
• Advanced Excel skills with experience using statistical analysis tools such as Minitab and Power BI.
• Strong understanding of post-market surveillance, complaint handling, quality engineering, and risk management within regulated industries.
• Knowledge of medical device regulations and standards, including EU MDR 2017/745, ISO 13485, ISO 14971, and 21 CFR 820.
• Excellent communication and stakeholder management skills, across global cross-functional teams.
• Degree in a scientific/engineering/technical discipline with 5+ years of experience in quality engineering, data analytics, post-market surveillance, or similar regulated environment.

Responsibilities

• Lead monthly product quality monitoring activities using statistical methods to identify quality signals and performance concerns.
• Develop, maintain, and enhance Power BI dashboards to support quality monitoring and decision-making.
• Conduct detailed complaint investigations, trend analysis, and ad hoc data reviews for product improvement and risk mitigation.
• Support post-market surveillance activities including trending, product monitoring, and safety reporting requirements.
• Ensure compliance with quality management systems, complaint handling processes, and EU MDR trending obligations.
• Collaborate with cross-functional stakeholders to drive continuous improvement and support regulatory inspections and CAPA.

Skills

Advanced Excel

Statistical analysis

Data visualization

Stakeholder management

Regulatory understanding

Education

Degree in scientific/engineering/technical discipline

Tools

Minitab

Power BI

Job description

Complaints Data Analyst

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.

Job Type: Temporary

Location: Remote (must be based in the UK)

Duration: 3-4 months approx.

Rate: circa. £50-65 per hour (Umbrella)

Role Summary

We are seeking an experienced Post Market Complaints Data Analyst to join a global quality team supporting post-market surveillance, product quality monitoring, and regulatory compliance activities. This position plays a critical role in analysing complaints and quality data, identifying trends and risks, and delivering data-driven insights that support product performance, patient safety, and continuous improvement initiatives across a global medical device portfolio. Working closely with Quality, Regulatory, Clinical, R&D, and Operations teams, you will help ensure compliance with industry regulations while driving excellence in quality monitoring and reporting.

Key Responsibilities

• Lead monthly product quality monitoring activities, utilising statistical analysis and trending methodologies to identify emerging quality signals and product performance concerns.
• Develop, maintain, and enhance Power BI dashboards and reporting tools to support quality monitoring and business decision-making.
• Conduct detailed complaint investigations, trend analysis, and ad hoc data reviews to support product improvement and risk mitigation programmes.
• Support post-market surveillance activities, including trending analysis, product monitoring, risk reviews, and safety reporting requirements.
• Ensure compliance with quality management systems, complaint handling processes, and relevant regulatory requirements, including EU MDR trending obligations.
• Partner with cross-functional stakeholders to drive continuous improvement, maintain product quality standards, and support regulatory inspections, audits, and CAPA activities.

Skills, Experience & Qualifications

• Proven experience analysing complex datasets and translating findings into actionable business and quality insights.
• Prior experience working within a Medical Devices company is essential
• Advanced Excel skills with experience using statistical analysis tools such as Minitab and data visualisation platforms such as Power BI.
• Strong understanding of post-market surveillance, complaint handling, quality engineering, and risk management within regulated industries.
• Knowledge of medical device regulations and standards, including EU MDR 2017/745, ISO 13485, ISO 14971, and 21 CFR 820.
• Excellent communication and stakeholder management skills, with the ability to work effectively across global cross-functional teams.
• Degree in a scientific, engineering, technical, or related discipline, with 5+ years of experience in quality engineering, data analytics, post-market surveillance, or a similar regulated environment. Relevant quality or statistical certifications would be advantageous.

Why Join?

This is an excellent opportunity to join a global organisation where your expertise will directly contribute to product quality, regulatory compliance, and patient safety. You will have the opportunity to influence decision-making through data-driven insights, collaborate with international teams, and contribute to the continuous improvement of quality and surveillance processes.