Complaints Investigator - Night Shift

Randstad Delivery; Witney; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free parking

Subsidised canteen

Career progression opportunities

On-site facilities

Job summary

Randstad Delivery is seeking a Complaints Investigator for the night shift in Witney. You will conduct investigations into returned medical products, identify root causes, and ensure regulatory and quality standards are met.

This role involves analyzing complaint data and collaborating with global colleagues to support quality objectives. The position offers full training, career progression, and on-site facilities with parking and a subsidised canteen.

Qualifications

• IT proficiency with Excel and Word and internal systems.
• Detail-oriented with strong emphasis on process compliance.
• Analytical thinker able to identify trends and insights.
• Excellent communication to document findings and collaborate.

Responsibilities

• Conduct detailed investigations into returned medical products and identify root causes.
• Utilise internal software to track complaint trends and patterns.
• Suggest and implement improvements to workflows and documentation.
• Collaborate with internal and international colleagues.
• Participate in pre-launch readiness activities ensuring complaint handling for new products.

Skills

IT proficiency

Detail-oriented

Analytical thinking

Excellent communication

Tools

Excel

Word

Internal systems

Job description

Complaints Investigator (Night Shift)

Location: Witney, Oxfordshire (OX29 0YL)

Shift Pattern: 4 on, 4 off - 7:00 PM to 7:00 AM

Pay Rate: £17.19 per hour

Contract: Temporary

About the Role

Are you passionate about quality and committed to improving healthcare outcomes? Do you thrive in a structured, process-driven environment and enjoy getting to the root of complex problems? We're hiring Complaints Investigators to join a leading global healthcare and medical device manufacturer in Witney.

Key Responsibilities

• Product Investigations: Conduct detailed investigations into returned medical products, identifying root causes and ensuring compliance with regulatory and quality standards.
• Data Analysis: Utilise internal software systems to track complaint trends and emerging patterns. Your analytical skills will be key to recognising recurring issues.
• Continuous Improvement: Suggest and implement improvements in workflows and documentation processes to boost efficiency and reliability.
• Cross-Functional Collaboration: Liaise with internal stakeholders and international colleagues to share findings and support broader quality assurance objectives.
• New Product Readiness: Participate in pre-launch readiness activities, ensuring complaint handling systems are in place for new product introductions.

What We're Looking For

• IT Proficiency: Comfortable using Excel, Word, and internal systems for documentation and analysis.
• Detail-Oriented: Strong focus on accuracy and process compliance.
• Analytical Thinking: Able to identify trends, draw insights, and support data-driven decision-making.
• Excellent Communication: Able to clearly document findings and collaborate with global colleagues.

Desirable (Not Essential)

• Exposure to lab practices, root cause analysis, or regulated environments.
• Familiarity with complaint handling in healthcare, pharma, or diagnostics.

What We Offer

• Full training provided - no prior experience required!
• Work that matters - support the delivery of safe and effective medical devices.
• Career progression opportunities in a growing and supportive team.
• Clean, modern facilities with on-site perks including free parking and subsidised canteen.

Additional Requirements

• Eligibility to live and work in the UK.
• Ability to provide a 5-year referencing history (employment or alternative activity).