Quality Manager

Richmond Villages; Druid; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK care provider is looking for a Quality Manager for their South Region. This full-time permanent role involves providing operational support to care homes and coaching Home Managers to ensure high standards of care. Candidates must be a Registered Nurse with experience in quality roles, internal audits, and strong leadership skills. Benefits include competitive salary, company car eligibility, and a management bonus along with a comprehensive benefits package.

Benefits

Job satisfaction - making a difference

Pension match contribution

33 days annual leave

Ongoing training and development

Discounted gym membership

Qualifications

• Previous experience in a Home Manager or Quality role.
• Registered Nurse with strong clinical knowledge base.
• Experience in leading audits and creating action plans.
• Adaptability to work across different care homes.
• Experience coaching teams around clinical concerns.

Responsibilities

• Provide operational support to care homes throughout the region.
• Partner with Regional Director to support care home managers.
• Coach, mentor and support Home Managers.
• Monitor service in homes and conduct audits.
• Develop service improvement plans with quality team.

Job description

Quality Manager – South Region

Role located in the South Region (Excludes Kent, Essex & London). Competitive salary, company car eligibility and 10% management bonus.

Benefits

• Job satisfaction – making a difference to residents and families.
• Pension match contribution up to 6% employee and 12% employer, life assurance and private medical insurance.
• 33 days annual leave (inclusive of statutory bank holidays).
• Comprehensive induction, ongoing training and development.
• Discounted gym membership, free flu vaccine and Bupa dental care discounts.

About The Role

You will be a key member of the Regional Management Team, providing operational support and expertise to care homes throughout the region.

Partner with the Regional Director to give care home managers the support needed to deliver excellent customer service, high quality standards and strong leadership.

Coach, mentor and support Home Managers in selected homes as agreed by Operational Management.

Monitor all aspects of service in homes, analysing and using quality metrics, conducting audits and liaising with the Operational Quality team.

Develop focused service improvement plans with the quality team and Home Manager, identifying actions, ownership and timescales.

What Are We Looking For

• Previous experience in a Home Manager or Quality role.
• Registered Nurse with strong clinical knowledge base.
• Experience in leading audits (internal & external) and creating action plans.
• Adaptability to work across different care homes with varying requirements.
• Experience coaching teams around clinical concerns and analysing data trends/themes.

Why Bupa?

Bupa is a health insurer and provider focused on helping people live longer, healthier and happier lives. We champion diversity and encourage applications from people with diverse backgrounds.

Bupa is a Level 2 Disability Confident Employer committed to fair treatment and reasonable adjustments for disabled applicants.

Job Details

Full time – Permanent.

Location – Regional – South Region (Excludes Kent, Essex & London).