Quality Engineer - Automotive, Customer Liaison & 8D Lead

ASC Connections; Coventry; On-site; GBP 38,000 - 46,000; Full time

Benefits offered by this job

8% Employer Pension

25 days annual leave

Learning and development opportunities

Employee Assistance Programme

Job summary

ASC Connections is seeking a Quality Engineer for an expanding automotive manufacturing site in Coventry. You will be the main liaison for customer quality matters, resolve complaints, and support new product introductions.

You will drive 8D investigations, coordinate containment, and help maintain ISO 9001 / IATF 16949 standards, while contributing to continuous improvement. The role offers around £42,000, 8% pension and generous leave.

Qualifications

• Previous experience in a Quality Engineer role within a manufacturing environment.
• Experience dealing directly with customers, managing quality complaints and providing clear updates through to resolution.
• Experience leading 8D investigations, coordinating containment and implementing effective corrective actions.
• Strong communication skills with the ability to build relationships with customers and across Production and Engineering.

Responsibilities

• Act as a key contact for customer quality matters, building relationships and ensuring customer requirements are understood and met.
• Manage customer complaints, coordinate containment activities and lead 8D investigations to identify root causes and implement corrective actions.
• Keep customers updated on investigations and corrective actions, ensuring responses are accurate and timely.
• Collaborate with Production and Engineering to reduce scrap and rework, improve manufacturing quality and support staff in following quality processes.
• Support internal and customer audits, monitor quality performance and maintain QMS compliance.

Skills

Quality experience

Customer communication

8D investigations

Strong communication

Job description

ASC Connections is seeking a Quality Engineer for an expanding automotive manufacturing site in Coventry. You will be the main liaison for customer quality matters, resolve complaints, and support new product introductions.

You will drive 8D investigations, coordinate containment, and help maintain ISO 9001 / IATF 16949 standards, while contributing to continuous improvement. The role offers around £42,000, 8% pension and generous leave.