Quality & Compliance Coordinator | Flexible Working

Smurfit Westrock; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Cycle to Work scheme

Westfield Health scheme

On-site gym

Canteen

Pension

Flexible working options

Disability Confident Employer

Job summary

Smurfit Westrock in Manchester is seeking a Quality Compliance Administrator to coordinate customer complaint processes, maintain QMS documentation, and support audits. You will work with Customer Services, Operations and Warehouse to uphold independent quality gatekeeping.

You will use Power BI dashboards and Power Platform tools to track quality trends, improve processes, and ensure compliance across the site. Excellent IT and communication skills are essential.

Qualifications

• Experience in quality management processes and audits.
• Ability to prepare professional customer correspondence.
• Familiar with structured investigation methods (e.g., 5 Whys).
• Proficient IT skills including Microsoft Office suite.
• Strong organisational and communication skills.

Responsibilities

• Coordinate the complete customer complaint process from investigation to response letters.
• Maintain QMS documentation, procedures, and revision registers.
• Verify shop-floor data via digital inspection apps and feed into the Data Warehouse.
• Extract insights from Power BI dashboards to track trends and actions.
• Maintain calibration schedules and coordinate external calibration engineers.
• Manage stock records (COBIS), holds, and disposal logs.
• Support audit preparation with evidence dossiers and trackers.
• Collaborate with Customer Services, Operations and Warehouse teams to uphold quality gates.
• Assist site management to stay audit ready for SMETA and BRCGS standards.

Skills

Power BI

Power Platform

Data analysis

Quality assurance

Tools

Power BI

Power Platform

COBIS

Microsoft Excel

Document control systems

Job description

Smurfit Westrock in Manchester is seeking a Quality Compliance Administrator to coordinate customer complaint processes, maintain QMS documentation, and support audits. You will work with Customer Services, Operations and Warehouse to uphold independent quality gatekeeping.

You will use Power BI dashboards and Power Platform tools to track quality trends, improve processes, and ensure compliance across the site. Excellent IT and communication skills are essential.