Quality Co-Ordinator

Smurfit Westrock; Stalybridge; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Cycle to Work scheme

Westfield Health scheme

Free on-site gym

Canteen

Annual leave

Pension

Job summary

Smurfit Westrock is seeking a QA/Compliance professional to coordinate customer complaints, manage QMS documentation, and support audits across the site. You will use Power BI and Power Platform tools to monitor quality trends and drive continuous improvement.

The role requires strong organisation, clear communication, and the ability to collaborate with Customer Services, Operations and Warehouse teams to ensure audit readiness and compliant operations.

Qualifications

• Excellent written and verbal communication skills.
• Strong organisational skills with meticulous attention to detail.
• Proficient IT skills, including Microsoft Office and data systems.

Responsibilities

• Coordinate the full customer complaint process with thorough investigations.
• Maintain QMS documentation and revision registers across portals.
• Review shop-floor data via digital inspection apps and feed the Data Warehouse.
• Extract insights from Power BI dashboards to track quality trends.
• Manage calibration schedules and external engineers.
• Support internal and customer audit preparation and action trackers.
• Collaborate with Customer Services, Operations and Warehouse teams.
• Assist site Management to stay audit-ready (SMETA/BRCGS).

Skills

Organisational skills

Communication

Problem-solving

Multitasking

Stakeholder comms

Tools

Power BI

Power Platform

COBIS

MS Office

Job description

Join Our Team at Smurfit Westrock!

Are you searching for a workplace that values you and your growth? At Smurfit Westrock, we’re committed to sustainability, employee well-being, and personal development.

About Us

We are a global leader in sustainable paper and packaging. Our focus is on the health and safety of our employees, the well-being of our communities, and delivering exceptional service to our customers. We support our team members to reach their full potential in an inclusive environment that values diversity.

The Role

• Coordinating the complete customer complaint process, ensuring thorough investigations, accurate root cause analysis, and professional, timely customer response letters.
• Managing Quality Management System documentation, operating procedures, controlled forms, and revision registers across electronic portals.
• Interacting with digital inspection apps to verify shop-floor line checks and ensure check data flows cleanly into the site Data Warehouse.
• Navigating and pulling operational insights from Power BI dashboards and Power Platform tools to track quality trends, defect rates, and improvement actions.
• Maintaining the site calibration schedule for testing equipment, booking external calibration engineers, and archiving compliance certificates.
• Managing quarantine and non-conforming stock records in business systems (COBIS), tracking stock holds, and processing authorised disposal logs.
• Supporting internal and customer audit preparation by collating compliance evidence dossiers and action trackers.
• Collaborating closely with Customer Services, Operations, and Warehouse teams to maintain independent quality gatekeeping and high standards.
• Supporting the site management team in ensuring we are always audit ready (external & internal audits), including working to SMETA and BRCGS standards.

Person Specification

• Strong organisational skills and meticulous attention to detail.
• Excellent written and verbal communication skills, with the ability to write clear, professional customer correspondence.
• Good IT skills, including proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong problem-solving abilities and familiarity with structured investigation methods (e.g. 5 Whys).
• Ability to manage multiple administrative priorities, schedules, and deadlines.
• Strong relationship-building and communication skills, with a collaborative approach.
• A proactive, self-motivated approach with high personal integrity and a "quality conscience".

What We Offer

• Competitive salary & benefits, including annual leave, pension, and a Cycle to Work scheme, Westfield Health scheme, free on site gym, canteen.
• Ongoing training and development opportunities
• 24/7 confidential support for you and your family
• Flexible working options and family-friendly policies
• Guaranteed interview for candidates meeting essential criteria (Disability Confident Employer)

Smurfit Westrock reserve the right to only shortlist candidates who meet both the Essential and Desirable Criteria.

We are an equal opportunities employer, and we welcome applications from all suitably qualified persons regardless of their sex; religious or similar philosophical belief; political opinion; race; age; sexual orientation; or, whether they are married or are in a civil partnership; or, whether they are disabled; or whether they have undergone, are undergoing or intend to undergo gender reassignment.

We practice equality of opportunity in employment and select the best person for the job