Quality Assurance Team Lead, Logistics & Fulfillment

Iron Mountain Incorporated; Rugby; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Flexible work options

Health, wellness & retirement plans

Job summary

Iron Mountain Incorporated is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will oversee audits, enforce SOPs across fulfillment activities, and track performance metrics to ensure zero-defect execution.

You will deliver on-boarding and continuous coaching, ensure compliance with safety standards, and collaborate with the Account Operations Manager to implement process updates.

Qualifications

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsibilities

• Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics - such as packing accuracy, damages, and returns to ensure accurate, zero-defect execution.
• Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.
• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.

Skills

Quality assurance

Warehouse operations

Audit procedures

Team leadership

Tools

Microsoft Office

Job description

Iron Mountain Incorporated is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will oversee audits, enforce SOPs across fulfillment activities, and track performance metrics to ensure zero-defect execution.

You will deliver on-boarding and continuous coaching, ensure compliance with safety standards, and collaborate with the Account Operations Manager to implement process updates.