Quality Assurance Team Leader

Iron Mountain Incorporated; Rugby; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Competitive salary

Generous paid time off

Flexible work options

Health, wellness & retirement plans

Job summary

Iron Mountain Incorporated is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby. You will oversee audits, enforce SOPs across fulfillment activities, and track performance metrics to ensure zero-defect execution.

You will deliver on-boarding and continuous coaching, ensure compliance with safety standards, and collaborate with the Account Operations Manager to implement process updates.

Qualifications

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

Responsibilities

• Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics - such as packing accuracy, damages, and returns to ensure accurate, zero-defect execution.
• Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.
• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.

Skills

Quality assurance

Warehouse operations

Audit procedures

Team leadership

Tools

Microsoft Office

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a detail-oriented Quality Assurance Team Leader to join our Operations team in Rugby.

What You'll Do (Responsibilities)

• Maintain Operational Standards & Quality: Lead the auditing and enforcement of SOPs across all fulfillment activities while tracking key performance metrics - such as packing accuracy, damages, and returns to ensure accurate, zero-defect execution.
• Deliver Training & Coaching: Manage onboarding and continuous quality coaching for operational colleagues, maintaining accurate competency assessments and training records to bridge skill gaps across teams.
• Ensure Compliance & Stakeholder Alignment: Enforce compliance with premium packaging and organizational safety standards to reduce damage, collaborating directly with the Account Operations Manager to communicate process updates.

What You'll Bring (Skills & Qualifications)

• Commercial experience in a quality assurance, warehouse, fulfillment, or logistics environment.
• Strong knowledge of quality management processes, audit procedures, warehouse systems, and Microsoft Office applications.
• Proven ability in leading quality audits, team coaching, operational problem-solving, and cross-functional communication.

What We Offer (Benefits)

• Location: Distribution Centre / 3PL Site - Rugby.
• Competitive compensation and benefits aligned with experience.
• Generous paid time off and public holidays to support your work-life balance.
• Flexible work options and alternative arrangements where applicable.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Ready to lead quality standards and elevate the customer unboxing experience?

Category: Operations Group Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.