Quality Assurance Officer

Amey; Hull and East Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Job summary

Amey in Hull is seeking a Quality Assurance Officer to support the Area 12 contract, ensuring high-quality services and compliance.

You will maintain QA documentation, support audits, analyze data, coordinate training, and assist root cause investigations, contributing to continuous improvement and service excellence. Working with the QA team, you’ll update policies, procedures, risk assessments, and quality records within the CMS, helping drive safety and reliability.

Qualifications

• Experience in quality management systems and auditing.
• Ability to maintain and update QA documentation.
• Familiarity with risk assessments and quality records.

Responsibilities

• Maintain and update quality documentation within the Area 12 CMS.
• Assist planning and delivery of internal quality audits and support external audits.
• Collect, analyse and monitor quality-related data to identify trends and risks.
• Coordinate training activities and ensure training records align with the Area 12 Training Matrix.
• Assist with root cause investigations and non-conformance management.

Skills

Quality assurance

Documentation

Audit support

Data analysis

Training coordination

Non-conformance

Tools

CMS

Job description

We have a fantastic opportunity for a Quality Assurance Officer to join our Area 12 team. This is an excellent opportunity for an organised, detail-oriented individual to support the delivery of high-quality services while helping drive continuous improvement across the contract.

Working closely with the Quality Assurance team, you will play a key role in maintaining quality standards, supporting compliance activities, and contributing to the ongoing development of quality management systems and processes.

What will the role offer?

At Amey, you'll be part of a collaborative and supportive team where your contribution will directly impact service quality and operational excellence. You'll have opportunities to develop your skills, gain exposure to industry-standard quality systems, and support initiatives that enhance the way we work.

The salary is competitive (please enquire for more details).

We offer a range of flexible working practices and are committed to supporting our colleagues' professional development and wellbeing.

What you will be doing

Documentation Management

• Maintain and update quality documentation within the Area 12 Contract Management System (CMS).
• Support the management of policies, procedures, safe systems of work, risk assessments, and quality records.
• Ensure documentation remains accurate, up to date, and compliant.

Audit Support

• Assist with the planning and delivery of internal quality audits.
• Support preparations for external audits and compliance reviews.
• Help maintain audit records and track actions through to completion.

Data Analysis and Reporting

• Collect, analyse, and monitor quality-related data.
• Identify trends, potential risks, and opportunities for improvement.
• Prepare quality reports and management information when required.

Training Coordination

• Support the organisation and coordination of training activities.
• Ensure training records are maintained in line with the Area 12 Training Matrix.
• Liaise with internal stakeholders to support training compliance.

Non-Conformance Management

• Assist the Quality Manager and Quality Analyst with root cause investigations.0