Quality Assurance Manager

JTR Limited; Newbury, Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Employee assistance

Recognition programmes

Free on-site parking

Payroll giving

Learning and development opportunities

Job summary

JTR Limited is seeking an experienced Quality Assurance Manager to support the Capital Projects team on a 12-month maternity cover contract. The role focuses on robust quality assurance, compliance, and continuous improvement across operations, reporting to the Head of Quality and embedding ISO standards within the team.

You will lead audits, manage non-conformances, support ISO certification, and work with project teams to identify risks and drive improvements.

Qualifications

• IRCA-certified Lead Auditor or Quality Management qualification.
• Membership of the Chartered Quality Institute (CQI).
• Proven experience leading multi-disciplined teams as a Lead Auditor.
• Experience working in a quality management role.
• Excellent communication skills with technical and non-technical colleagues.
• Sound working knowledge of ISO management system standards (ISO 9001/14001/45001).
• Experience developing and working with integrated management systems compliant with ISO standards.

Responsibilities

• Oversee the delivery of audits and assurance activities across Capital Projects.
• Lead multi-functional audits from planning through to reporting and action management.
• Manage non-conformances including root-cause analysis and corrective actions.
• Embed ISO quality principles across the Capital Projects Team.
• Support quality improvement initiatives using appropriate tools and training.
• Facilitate the ISO certification programme for the Capital Works division.
• Conduct assurance activities to ensure contractual and statutory compliance.
• Identify and manage quality risks with Project Managers.
• Evaluate subcontractor performance in quality and compliance.
• Maintain compliant project records in business systems.

Skills

Lead Auditor

CQI member

Quality management

ISO standards

Communication

Audit leadership

Education

IRCA-certified Lead Auditor

CQI membership

Tools

Microsoft Office

Visio

MS Project

Job description

We are looking for an experienced and proactive Quality Assurance Manager to join our Capital Projects team in Tidworth on an initial 12-month maternity cover contract.

This is an exciting opportunity for a quality professional to play a key role in supporting the Capital Projects Team, ensuring robust quality assurance, compliance and continuous improvement across our operations.

Reporting to the Head of Quality, you will develop and maintain a comprehensive suite of project-related documentation and provide assurance that our activities comply with applicable legislation, regulations, contractual requirements, accepted business practices and relevant standards.

You will also lead audits, oversee the management of non-conformances, support ISO certification activity and work collaboratively with project teams and stakeholders to identify risks and drive improvements.

The role will initially offer a hybrid working arrangement, with two days per week working from home, alongside time at our Tidworth location.

While this position is offered as a 12-month maternity cover, there is potential for the role to become permanent, subject to business need and individual performance.

Key Responsibilities

• Oversee the delivery of the Acceptance into Use (AiU)/Service process, ensuring compliance with key legal requirements and appropriate collation of statutory documentation.
• Supervise the CPT Compliance Coordinator in delivering the AiU process and other quality-related activities.
• Support and deliver the company audit programmes, including leading multi-functional audits from planning through to reporting and action management.
• Lead the management of non-conformances, including root cause analysis and reviewing the effectiveness of corrective actions.
• Work with the Head of Quality to embed the principles of ISO standards and quality management across the Capital Projects Team.
• Support quality and continuous improvement initiatives through the use of appropriate tools, techniques and training.
• Support the Quality Team in facilitating the ISO certification programme for the Capital Works division.
• Conduct assurance activities, including inspections, monitoring and sampling, to ensure contractual, legal and statutory requirements are being met.
• Work with Project Managers to identify and manage quality risks.
• Lead the evaluation and reporting of subcontractor performance in relation to quality and compliance.
• Ensure compliant project record keeping within the appropriate business systems.
• Support key Quality Improvement initiatives.
• Manage the lessons learned process, including facilitating sessions and maintaining appropriate records.

About You

You will be an experienced quality professional with a proven ability to lead audits, work across multidisciplinary teams and operate effectively within a dynamic environment.

Experience & Knowledge

• IRCA-certified Lead Auditor or Quality Management qualification.
• Membership of the Chartered Quality Institute (CQI).
• Proven experience leading multi-disciplined teams as a Lead Auditor.
• Experience working in a quality management role.
• Excellent communication skills, with the ability to engage effectively with both technical and non-technical colleagues at all levels.
• Sound working knowledge of current ISO management system standards.
• Experience developing and working with integrated management systems compliant with ISO 9001, ISO 14001 and ISO 45001.
• Facilities Management experience, including hard and soft services or construction industry experience preferred.

You will bring a practical, proactive and solutions-focused approach, with excellent attention to detail and the ability to analyse information and produce meaningful trend analysis for senior management. You will be equally comfortable working collaboratively as part of a team or taking the lead when required.

A comprehensive working knowledge of Microsoft Office, including Excel, Visio and MS Project, is also required.

In Return, we offer:

• 25 days annual leave plus bank holidays, as well as the option to buy and sell holiday
• Contributory Company Pension Plan matched up to 6%, plus individual life assurance
• Employee assistance and health and wellbeing programmes
• Reward and recognition to celebrate outstanding achievements
• Free on-site parking
• Payroll giving scheme
• Learning and development opportunities

Join Us

If you are a quality professional looking for an opportunity to make a meaningful contribution within a complex Capital Projects environment, we would be delighted to hear from you.