Quality Assurance Officer

Amey; United Kingdom; Remote; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Personal development

Pension scheme

Annual leave 24 days

Employee discounts

Family-friendly policies

Social Impact Days

Job summary

Amey is hiring a Quality Assurance Officer to support Area 12, focusing on documentation, audits, data reporting, and continuous improvement. The role involves maintaining CMS records, supporting internal and external audits, and coordinating training activities to ensure compliance across the contract.

The successful candidate will work with the Quality Assurance team in a primarily office-based setting, with occasional visits to depots for audits and meetings.

Qualifications

• Experience in quality assurance, administrative, or similar support role.
• Experience in a service provider, infrastructure, engineering, manufacturing, or operational environment is advantageous.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple priorities and work effectively within a team.

Responsibilities

• Documentation Management: maintain and update quality documentation within CMS; manage policies, procedures, safe systems of work, risk assessments, and quality records; ensure accuracy and compliance.
• Audit Support: assist with planning and delivery of internal quality audits; prepare for external audits and reviews; maintain audit records and track actions.
• Data Analysis and Reporting: collect, analyse, monitor quality-related data; identify trends and opportunities for improvement; prepare management information as required.
• Training Coordination: support organisation and coordination of training activities; maintain training records per Area 12 Training Matrix; liaise with stakeholders for training compliance.
• Non-Conformance Management: assist with root cause investigations; support corrective actions and compliance tracking; manage non-conformance closure with client; contribute to continuous improvement.

Skills

Quality assurance experience

Organisational skills

MS Office proficiency

Communication

Attention to detail

Teamwork

Job description

We have a fantastic opportunity for aQuality Assurance Officerto join our Area 12 team. This is an excellent opportunity for an organised, detail-oriented individual to support the delivery of high-quality services while helping drive continuous improvement across the contract.

Working closely with the Quality Assurance team, you will play a key role in maintaining quality standards, supporting compliance activities, and contributing to the ongoing development of quality management systems and processes.

What will the role offer?

At Amey, you'll be part of a collaborative and supportive team where your contribution will directly impact service quality and operational excellence. You'll have opportunities to develop your skills, gain exposure to industry-standard quality systems, and support initiatives that enhance the way we work.

The salary is competitive (please enquire for more details).

We offer a range of flexible working practices and are committed to supporting our colleagues' professional development and wellbeing.

What you will be doing

Documentation Management

• Maintain and update quality documentation within the Area 12 Contract Management System (CMS).
• Support the management of policies, procedures, safe systems of work, risk assessments, and quality records.
• Ensure documentation remains accurate, up to date, and compliant.

Audit Support

• Assist with the planning and delivery of internal quality audits.
• Support preparations for external audits and compliance reviews.
• Help maintain audit records and track actions through to completion.

Data Analysis and Reporting

• Collect, analyse, and monitor quality-related data.
• Identify trends, potential risks, and opportunities for improvement.
• Prepare quality reports and management information when required.

Training Coordination

• Support the organisation and coordination of training activities.
• Ensure training records are maintained in line with the Area 12 Training Matrix.
• Liaise with internal stakeholders to support training compliance.

Non-Conformance Management

• Assist the Quality Manager and Quality Analyst with root cause investigations.
• Support evidence gathering, corrective action plans, and compliance tracking.
• Help manage non-conformance closure with the client.
• Support and contribute to continuous improvement initiatives.
• Help identify opportunities to enhance processes, systems, and service quality.
• Promote a culture of quality and operational excellence across the business.

We want to hear from you if you have

Essential Experience & Skills

• Experience in a quality assurance, administrative, or similar support role.
• Experience within a service provider, infrastructure, engineering, manufacturing, or operational environment would be advantageous.
• Strong organisational and time management skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.
• Strong attention to detail and problem-solving abilities.
• Ability to manage multiple priorities and work effectively within a team.

Desirable Skills & Qualifications

• Knowledge of quality management systems and industry standards such as ISO 9001, ISO 14001, and ISO 45001.
• Experience using Microsoft Visio or equivalent process-mapping software.
• Internal auditing experience.
• Understanding of root cause analysis and continuous improvement methodologies.

Working Conditions

• Primarily office-based with occasional visits to operational depots.
• Occasional travel may be required to support audits, meetings, and training activities.

What we can offer

Our benefits are designed to help you thrive at work and in your home life. Some of our benefits include:

• Exceptional personal development, training and progression opportunities
• Competitive salary and benefits package
• Generous pension scheme with additional employer contributions
• 24 days annual leave plus bank holidays
• Employee discounts and savings
• Family-friendly policies
• Employee network groups and affinity communities
• Two Social Impact Days each year

About Amey

Amey is a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. We deliver sustainable infrastructure solutions that enhance life and protect our shared future.

By combining engineering excellence, data-driven insight and operational expertise, we help our clients create safer, more sustainable, and resilient communities across the UK.

Diversity and Inclusion

At Amey, we celebrate diversity and are committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all suitably qualified candidates regardless of background, experience, or personal characteristics.

We are committed to offering applicants with a disability an interview where they meet the minimum requirements of the role.

Please contactChantal Hayes at [e-mail] if you require any reasonable adjustments or additional support during the recruitment process.