Quality Assurance Manager

Royal Berkshire; Reading; Hybrid; GBP 65,000 - 75,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Royal Berkshire NHS Foundation Trust seeks a QA Manager to lead the QA/testing function across clinical and corporate applications, ensuring tests meet standards before live deployment. You will manage the QA team, drive QA governance, and coordinate with clinical and digital stakeholders to deliver quality outcomes.

You will champion automated and non-functional testing, develop data quality strategies, and contribute to continuous improvement of QA practices within the DDaT domain.

Qualifications

• Proven experience leading and developing QA/testing teams delivering large-scale programmes in complex digital environments.
• Influence senior clinical, operational, and digital stakeholders and secure commitment to change.
• Experience leading continuous improvement of QA processes, tools, and team capability.
• NHS-relevant leadership or management qualification.

Responsibilities

• Define testing methodologies and tools (automated, manual, regression, performance, and security) to meet project requirements.
• Oversee resource allocation, capacity planning, and performance management within the QA team.
• Develop risk mitigation strategies and coordinate with senior leadership to manage potential impacts.
• Lead and coordinate QA for Oracle Health EPR and clinical and corporate applications; manage testing team and KPIs.
• Develop and monitor Data Quality indicators and Data Quality Programme to improve data quality.
• Coordinate test planning, environments, data, resources, and execution across multiple workstreams; drive defect management and reporting.

Skills

QA leadership

Stakeholder influence

Test strategy development

Test automation scripting

Non-functional testing

Education

NHS leadership/management qualification

Job description

The QA Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. The role ensures that all new or updated systems are tested to agreed standards and are accepted before implementation in the live environment. The role is responsible for ensuring product and quality control is up to standard and will be responsible for the day-to-day management of QA/Testing team. They will lead and coordinate the testing of applications and integration testing on clinical and corporate applications; managing the testing team and producing and monitoring key performance indicators, with relevant reporting to improve and embed the system quality.

The role has a strong client focus, manages complex and sensitiveinformation, liaises and communicates with clinical and non-clinical staff to ensure quality standards are met for any changes deployed. They will advocate for QA best practices and lead initiatives such as automation.Use highly developed project and programme planning skills and budgeting experience to ensure that digital QA delivers within the overall Trust's vision.

Main duties of the job

• Define the appropriate testing methodologies and tools, including automated, manual, regression, performance, and security testing, to meet project and programme requirements.
• Oversee resource allocation, capacity planning, and performance management within the QA team.
• Develop risk mitigation strategies and coordinate with other senior leadership to ensure that potential impacts are well understood and managed.

Manage and lead the Quality Assurance team to ensure that all products, services, and systems meet or exceed customer expectations and industry standards.

• To develop and implement the Trust's Data Quality and Assurance Strategy and the Data Assurance Programme in accordance with both national initiatives and local requirements to improve data quality.
• To develop, agree and monitor Data quality indicators and Data quality issues in support of the DQ and assurance strategy.
• To assess, prioritise and formulate solutions to DQ issues and negotiate realistic and effective implementation of those actions.
• To act as the Trust expert in data quality by applying in depth knowledge of internal and external data requirements, data flows and impact.
• To ensure the establishment and effective functioning of DQ groups and committees as set out in the DQ strategy.
• To establish effective DQ groups and committees as set out in the DQ strategy including engaging Executive Directors and other senior staff.

About us

Diversity makes us interesting... Inclusion is what will make us outstanding.

Inequality exists and the journey to eliminate it is not easy. Every step we take will be a purposeful step forward to deliver a truly inclusive culture where all our people are enabled to deliver outstanding care, where background is no barrier, and where everyone can be their authentic self and we truly represent our patient community.

We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where possible. All applicants who have a disability and meet the minimum criteria for the post can opt for a guaranteed interview.

We support flexible working wherever possible, with requests considered on an individual basis taking into account service requirements, operational needs and the requirements of the role.

Our primary method of communication will be via email. However, if you would prefer to be contacted through a different method, please inform the recruitment team.

Job responsibilities

• Understanding of defect & testing tools.
• A specialists knowledge in testing software systems and processes.
• Managing and executing non-functional tests such as load testing.
• Good test automation scripting skills.
• Commitment and willingness to undertake on-going training and development.

Please see the attached job description for full JD and responsibilities.

Person Specification

Leadership of the Trust-wide QA function, including quality governance and delivery assurance

• Proven experience leading and developing QA/testing teams delivering large-scale programmes in complex digital environments, with accountability for QA governance, service delivery, performance, and risk and issue management.
• Demonstrable ability to influence senior clinical, operational, and digital stakeholders, resolve competing priorities and conflicts, and secure commitment to change.
• Experience leading continuous improvement of QA processes, tools, and team capability, and developing and monitoring data quality indicators to identify, prioritise, and resolve data quality issues. NHS-relevant leadership or management qualification.

1.Lead the Trust-wide testing strategy for Oracle Health EPR and clinical applications.

• Proven experience leading testing within large-scale transformation programmes. Strong knowledge of EPR testing methodologies, including UAT, integrations, data migration, security, controls, and go-live readiness.
• Experience delivering testing for Oracle Health EPR and Clinical & corporate applications implementations.

1.Experience developing test strategies, plans, defect processes and readiness reports.

• Coordinate test planning, environments, data, resources, and execution activities across multiple workstreams. Drive defect management, triage, resolution, and reporting to ensure issues are effectively addressed.
• Advanced Test Manager certification or extensive test automation experience

1.Deep understanding of critical data flows and business processes within the healthcare domain.

• Strong background delivering testing within healthcare infrastructure, managed services, or transformation environment.
• ITIL Intermediate, PRINCE2 or PMI certification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.