Data Quality Administrator

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 24,000 - 30,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Data Quality Administrator to join the Performance & Informatics department in Coventry. The post focuses on recording high‑quality data on patient-based systems and driving data quality improvements.

You will work with Cerner EPR and other tools, identify data issues, develop SOPs, and monitor performance to sustain required data quality levels in line with national guidance.

Qualifications

• NVQ2 in Administration or equivalent experience in an administrative setting.
• GCSE Maths and English or equivalent.
• IM&T qualification such as ECDL or demonstrable software skills.

Responsibilities

• Stay up to date with national and local data quality guidance and procedures.
• Develop in-depth knowledge of Cerner EPR functionality and use.
• Identify and correct data quality issues on patient-based systems.
• Validate patient journeys to ensure data quality is exceptional and accurate.
• Support SOP development and data quality training and standardised working practices.

Skills

Attention to detail

Numeracy and literacy

Documentation methods

Communication skills

Analytical skills

Education

NVQ2 in Administration

GCSE Maths and English

IM&T qualification (ECDL)

Tools

Cerner EPR

Oracle Cerner knowledge

Job description

University Hospitals Coventry and Warwickshire NHS Trust

Data Quality Administrator

The closing date is 29 October 2026

The post holder will be joining our Performance & Informatics (P&I) department who are well respected and the largest of our corporate services. The P&I portfolio encompasses Business Intelligence & Informatics, Corporate Performance, Information Systems Development, Clinical Coding, Data Quality, Patient Access and Cancer Services.

P&I work cross functionally to support the Trusts operational delivery of both national and internal targets which ensures the highest standards of patient care are delivered. A robust Performance Management Framework is embedded across UHCW that tracks and evaluates progress and supports both operational and clinical governance frameworks.

New opportunities at a national level are being developed by P&I in areas of health inequality, waiting list management and system working. Most notably working innovatively to develop the 'Health Equity and the Right to Treatment' (HEARTT) tool which culminated in being awarded the 'Innovation and Improvement in Reducing Healthcare Inequalities Award 2022' and the 'Best Healthcare Analytics Award 2024' at the prestigious Health Service Journal Awards.

Please be advised sponsorship is not eligible for this post.

Main duties of the job

• To support the recording of high-quality data on the Trusts patient-based systems.
• To use systems to identify data quality issues on the Trusts patient-based systems using a variety of tools and in collaboration with the services identify the root causes of the issues.
• To work with the services to develop solutions to the issues e.g. development of standard operating procedures.
• Monitor and report on performance and improvements until the data quality levels required are sustainably achieved.
• Be an expert in all aspects of data quality and patient data management ensuring knowledge and adherence to all relevant national policy and procedures.

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job responsibilities

• Ensure you are up to date with all relevant national and local guidance, policy and procedures relating to data quality and patient data management.
• Develop and sustain an in-depth knowledge of the use of Cerner, the Trusts EPR system, ensuring a comprehensive understanding of functionality and use.
• Identify and correct data quality issues on the Trusts patient-based systems.
• Validate patients journeys ensuring the data quality is exceptional and accurate.
• Use the NHS Care Record Service to find and verify NHS numbers, addresses, postcodes, GPs etc. for all active patients and update accordingly.
• Support implementation of data quality solutions with the services including:
• Identify areas of good data quality practice in services. Share this good practice across the Trust.
• Where appropriate, contribute towards the development and agreement of Standard Operating Procedures (SOP) which will support standardised working practice across the organisation
• Identification of training needs and highlight training requirements
• Support effective communication mechanisms to ensure services know if data quality performance is achieving the required levels. Provide necessary support to resolve further issues as identified until required performance is sustainably achieved.
• Assist the Data Quality & Assurance Manager in the development and delivery of data quality contextual training for Trust staff of all levels. Liaising with operational staff on data quality issue ratification and identification of best practice, offering advice and guidance on resolving issues, implication and improvement of data collection.
• Support any Data Quality corrective work for EPR as instructed by the Data Quality & Assurance Manager
• Deal with data quality queries raised by users working closely with the Data Quality & Assurance Manager.
• Develop good working relationships with members of staff at all levels, both within the Trust and external agencies.
• Ensure that security and confidentiality is maintained at all times, adhering to the General Data Protection Regulation and Caldicott recommendations.

For further details of the role please see the attached job description.

Person Specification

Qualifications

• oNVQ2 in Administration, or equivalent experience in an administration setting. oGCSE or equivalent in Maths and English.
• oIM & T qualification e.g ECDL or demonstrable skill level in software packages. oWilling to work towards additional relevant qualifications.

Experience

• oDemonstrable experience within a Data Quality role/team. oWide experience in the use of hospital patient administration systems. oExperience of writing training materials and processes. oExperience within administrational support. oExperience of working in and with multidisciplinary teams and responding to competing demands.

Knowledge

• oIT literate with good general knowledge of Microsoft Office Packages, internet use and email oKnowledge of working practices within an acute trust and the implications of recording data correctly on the system. oUnderstanding of information security and legislation surrounding confidentiality eg Data Protection Act and Freedom of Information Act oKnowledge of current NHS strategies and policies oBasic knowledge of national RTT policies, targets and clock stop rules. oUnderstanding of SUS/DQMI requirements.
• oOracle/Cerner EPR knowledge

Skills

• oAttention to details and methodical, organised approach to work. oExcellent numeracy and literacy skills. oAbility to explain and document methods of working. oExcellent communication and interpersonal skills.
• oAnalytical skillset.

Commitment to Trust Values and Behaviours

• oEvidence of demonstrating the Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect) and the associated Values in Action behaviours in the workplace. oFor posts with managerial responsibility only Evidence of promoting equality, diversity and inclusion, and ensuring fair and equitable practices throughout your work experience. Evidence of promoting a culture which helps individuals live behaviours aligned to our Trust Values (Compassion, Openness, Pride, Partnership, Improve, Learn and Respect)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire

University Hospitals Coventry and Warwickshire