Quality & Assurance Manager

Worldwide Flight Services (WFS); Hounslow; On-site; GBP 70,000 - 90,000; Full time

Job summary

Worldwide Flight Services (WFS) at London Heathrow seeks an experienced Quality & Assurance Manager to drive the QMS across WFS UK, ensuring compliance with IATA regulations, aviation standards and customer requirements.

You will lead internal audits, supplier audits, CAPA and continuous improvement, supporting operations with new processes and procedures, conducting spot checks, and promoting a culture of safety and quality across the network.

Qualifications

• Excellent knowledge of IATA regulations and procedures.
• Good operational knowledge and experience is a bonus.
• Ability to plan, prioritise and organise own workload, working under pressure to meet deadlines.
• Excellent communication / interpersonal skills with the ability to challenge and influence others effectively
• Strong attention to detail and effective time management.
• Travel is required for site visits.

Responsibilities

• Ensure compliance to all mandatory legislation and WFS standards relevant to the the WFS operation.
• Responsible for ensuring all WFS UK manuals, policies and procedures are kept updated.
• Coordinate the Quality Assurance Program, including internal audits, supplier audits, manage corrective and preventive action plans and effectiveness checks.
• Support the UK operational teams in implementation of new processes and procedures, as identified by the HSSE and Continuous Improvement (CI) team.
• Conduct compliance spot checks on all WFS UK locations to ensure all processes / procedures are being adhered to and support implementation of any new processes / procedures.
• Support all GDP related activities, including self-inspections, audits, CAPA, complaints and quarterly business reviews.
• Support Operations with airline audits and corrective actions for any findings.
• Review the UK audit and inspections and test for effectiveness to ensure quality assurance via the WFS SMS: Pulse.

Skills

IATA regulations

Operational knowledge

Workload planning

Communication skills

Attention to detail

Travel willingness

Job description

Department: Health, Safety, Security & Environment

Location: London Heathrow

Description

Are you looking to develop your career in Quality and Assurance?

We have an exciting opportunity for an experienced Quality & Assurance Manager to join our fast-paced team at London Heathrow.

The Quality & Assurance Manager is responsible for developing, implementing, maintaining, and continuously improving the Quality Management System (QMS) across WFS UK. The role ensures compliance with aviation regulations, customer requirements, industry standards, and company policies while promoting a culture of quality, safety, security, and continuous improvement throughout the organisation.

Your main responsibilities on a day to day basis will be:

• Ensure compliance to all mandatory legislation and WFS standards relevant to the the WFS operation.


• Responsible for ensuring all WFS UK manuals, policies and procedures are kept updated.


• Coordinate the Quality Assurance Program, including internal audits, supplier audits, manage corrective and preventive action plans and effectiveness checks.


• Support the UK operational teams in implementation of new processes and procedures, as identified by the HSSE and Continuous Improvement (CI) team.


• Conduct compliance spot checks on all WFS UK locations to ensure all processes / procedures are being adhered to and support implementation of any new processes / procedures.


• Support all GDP related activities, including self-inspections, audits, CAPA, complaints and quarterly business reviews.


• Support Operations with airline audits and corrective actions for any findings.


• Review the UK audit and inspections and test for effectiveness to ensure quality assurance via the WFS SMS: Pulse.

To be successful in this role you will need:

• Excellent knowledge of IATA regulations and procedures.


• Good operational knowledge and experience is a bonus.


• Ability to plan, prioritise and organise own workload, working under pressure to meet deadlines.


• Excellent communication / interpersonal skills with the ability to challenge and influence others effectively


• Strong attention to detail and effective time management.


• Travel is required for site visits.

Our Values

Safety

• Always look out for our own and each other's safety.


• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.


• Comply with all relevant safety regulations and standards at all times.


• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.


• Offer alternative "yes" solutions to "no" situations.


• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.


• Actively listen and understand other's intent and point of view, especially during disagreements.


• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.


• Demonstrate extreme ownership: See it, Own it, Solve it.


• Adopt a growth mindset: keep learning, stay agile, be resilient.


• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.


• Proactively share resources, ideas and information constructively.


• Build on each other's strengths and ideas to achieve win-win outcomes.