Quality & Compliance Executive

Kevin Theobald Employment Agency; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

25 days holiday

Hybrid working after probation

Job summary

Kevin Theobald Employment Agency seeks an experienced Quality & Compliance Executive to enhance the company’s quality controls and compliance across UK offices, with a Heathrow-based role and some hybrid flexibility after probation.

The ideal candidate will drive internal audits, manage QMS and incident reporting, and collaborate with regional managers to achieve QA goals. Travel within the UK and potentially Europe may occur.

Qualifications

• 2+ years in quality/compliance role.
• Proficient with Microsoft Office and digital platforms.
• Experience with data analytics and reporting.
• Strong data entry and document management skills.
• Excellent written and verbal communication.
• Able to collaborate with colleagues at all levels.
• Creative, articulate thinker with clear ideas.
• Detail-oriented and able to meet deadlines.
• Energetic, polished, and personable.
• ISO9001 knowledge and/or HMRC Customs/Compliance experience.

Responsibilities

• Support Head of Administration to implement quality and compliance controls.
• Carry out internal quality audits for UK offices (remote and in-person).
• Assist in third-party audits of QMS with accrediting bodies.
• Manage QMS and incident reporting; follow up actions.
• Perform root cause analysis and implement preventive solutions.
• Identify risk areas and drive improvements.
• Engage with regional managers to meet QA goals.
• Create and distribute staff surveys on practices awareness.
• Conduct training presentations internally and for customers.
• Analyze data and produce reporting for leadership.
• Maintain up-to-date records aligned with ISO and accreditations.
• Understand business drivers and integrate into daily tasks.
• Adopt digital solutions to streamline processes.
• Build relationships across the company at all levels.
• Be an inspirational team player.

Skills

Quality & Compliance

MS Office suite

DocuSign

Data analytics & reporting

Data entry & document management

Written & verbal communication

Cross-functional collaboration

Time management & multitasking

ISO9001 knowledge

Aviation Security experience

Risk management

Tools

DocuSign

Online portals

Data analytics tools

Microsoft Office

Job description

We are seeking an experienced and highly-motivated Quality & Compliance Executive to join our team, with a passion for digital solutions.

Predominately based at the London Heathrow office, the successful candidate will play a vital role in supporting the business' drive towards enhanced quality and compliance controls.

Office based, although possibly some hybrid working following successful probation period

Some UK travel and possible European travel in the future

Mon to Fri Salary £ 30-35k 25 days holiday, increasing after 5 years

Duties Include:

• Supporting the Head of Administration, conduct and manage quality and compliance processes throughout the business to ensure consistency and high standards.
• Complete internal quality audits of systems and processes for all UK offices, both remotely and in-person.
• Assist in third-party audits of our quality management systems periodically by accrediting bodies.
• Management and follow-up of QMS and incident reporting.
• Complete thorough root cause analysis and introduce effective preventative solutions where necessary.
• Take a proactive approach to risk management, identifying areas of improvement.
• Engage regularly with Regional and Department managers to ensure quality and compliance goals are met.
• Create and distribute staff surveys to monitor awareness of company practices.
• Conduct training presentations/programmes, both internally and customer-facing.
• Analyse data and produce clear reporting to superiors.
• Maintain up-to-date and accurate records, in line with requirements for ISO and other company accreditations.
• Fully understand the needs and drivers of the business and how best to integrate these into daily tasks.
• Adopt digital solutions to streamline processes and drive efficiency.
• Work closely and build relationships with colleagues at all levels of the business
• Be an inspirational candidate and work responsibly as part of a larger team.

Essential Skills:

• A minimum of 2 years working in a quality/compliance capacity.
• A confident user of digital platforms such as the Microsoft Office suite (Word, Excel, PowerPoint, OneNote, etc), DocuSign and online portals.
• Previous experience of data analytics and reporting.
• Strong data entry and document management skills.
• Excellent written and verbal communication.
• The ability to work collaboratively with colleagues at all levels of the business.
• An articulate, creative thinker with the ability to share ideas succinctly.
• Detail-oriented and comfortable working to deadlines.
• Polished, personable and energetic personality.
• Be able to think both proactively and reactively, taking appropriate actions in any given circumstance.
• A strong multi-tasker who is able to prioritise effectively.
• Self-motivated with good time management.
• Quality Management Systems trained, aligned with ISO9001 or equivalent certification.
• HMRC Customs and Compliance experience.
• Knowledge and experience in an Aviation Security environment would be advantageous