Quality & Assurance Lead - Heathrow (12mo FTC)

Worldwide Flight Services; Greater London; On-site; GBP 65,000 - 85,000; Full time

Job summary

Worldwide Flight Services in London Heathrow is seeking a Quality & Assurance Manager on a fixed-term 12-month contract to lead the QMS across the UK operation. You will ensure compliance with IATA regulations, sponsor audits, manage CAPA and drive continuous improvement in safety, quality and security.

You will coordinate internal and supplier audits, maintain up-to-date manuals and procedures, and support the HSSE team with process improvement across sites in the UK.

Qualifications

• Excellent knowledge of IATA regulations and procedures.
• Ability to plan, prioritise and organise workload under pressure.
• Strong communication and interpersonal skills.
• Excellent attention to detail and time management.
• Travel is required for site visits.

Responsibilities

• Ensure compliance to all mandatory legislation and WFS standards relevant to the operation.
• Responsible for updating all WFS UK manuals, policies and procedures.
• Coordinate the Quality Assurance Program, including internal audits, supplier audits, CAPA and effectiveness checks.
• Support UK operations in implementing new processes and procedures identified by HSSE and CI teams.
• Conduct compliance spot checks across WFS UK locations and support new processes deployment.
• Support GDP-related activities including self-inspections, audits, CAPA, complaints and quarterly reviews.
• Support Operations with airline audits and corrective actions for findings.
• Review UK audits and inspections and test effectiveness to ensure quality via the WFS SMS: Pulse.

Skills

IATA regulations

Planning & organisation

Communication skills

Attention to detail

Travel readiness

Job description

Worldwide Flight Services in London Heathrow is seeking a Quality & Assurance Manager on a fixed-term 12-month contract to lead the QMS across the UK operation. You will ensure compliance with IATA regulations, sponsor audits, manage CAPA and drive continuous improvement in safety, quality and security.

You will coordinate internal and supplier audits, maintain up-to-date manuals and procedures, and support the HSSE team with process improvement across sites in the UK.