Learning & Development Specialist

Worldwide Flight Services; Greater London; On-site; GBP 36,000 - 52,000; Full time

Job summary

Worldwide Flight Services in London Heathrow is seeking a Learning & Development Specialist to shape and deliver our L&D strategy. You will drive a culture of continuous learning to提升 employee performance and competence.

The role focuses on delivering high-quality security training, classroom delivery, and e-learning collaboration, with opportunities to influence learning paths across Warehouse and Office functions.

Qualifications

• Experience delivering learning and development programmes.
• Ability to design, develop and deliver learning experiences.
• Strong coaching and training delivery skills.
• Ability to use data to identify training needs and measure effectiveness.

Responsibilities

• Deliver high-quality security training at all levels as required.
• Deliver engaging classroom training and inductions.
• Develop and deliver training programmes aligned with Work Instructions and regulatory requirements.
• Collaborate with operational stakeholders to identify training needs using data insights.
• Ensure training content is updated for regulatory or business changes.
• Work with Digital Learning team to provide content and objectives for e-learnings.
• Create and run competency-based assessments.
• Monitor and evaluate learning programmes and implement improvements.

Skills

CAA CIN

Training & coaching

Communication

Stakeholder engagement

Learning design

Independence & teamwork

Education

Education & Training qualification

Tools

Microsoft Office

Job description

Learning & Development Specialist

Department: Human Resources

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: Head of Learning & Engagement

Description

Do you have a passion in delivering learning and developing others?

Are you looking to develop your career in Learning and Development?

WFS is in search of a proactive and innovative Learning and Development Specialist to play a key role in shaping and delivering our learning and development strategy. The successful candidate will be striving to foster a culture of continuous learning to improve employee performance, engagement and drive high standards of competence.

If you are skilled in training and coaching, passionate about driving change processes and experienced in designing and delivering learning experiences, this is an exciting opportunity to not be missed and make a real impact in our fast growing business.

In exchange we offer a competitive salary and benefits package as well as opportunities to build your career in digital development.

This role is based in our head office at London Heathrow.

Your main responsibilities on a day to day basis will be:-

• A CAA Approved Avsec Instructor delivering high-quality security training at all levels and creating high performing screeners.
• Engaging and effective delivery of all classroom training and induction sessions.
• Developing and delivering a best in class training and assessment programme built around Work Instructions and mandatory requirements across all Warehouse and Office functions.
• Working closely with the operational stakeholders and using data driven insights to identify training needs.
• Ensuring all training content is reviewed and updated in line with any regulatory or business changes.
• Working closely with the Digital Learning Developer to provide content and learning objectives to assist in creating e-learnings.
• Creating and delivering a programme of competency-based assessments.
• Monitoring and evaluating learning programmes and the effectiveness of these within the business, making improvements when required.
• Conduct training need analysis based on Performance Reviews and business needs, designing learning pathway solutions.

To be successful in this role you will need:-

• To be a CAA Approved Avsec Instructor (CIN)
• A relevant qualification in Education and Training.
• Exceptional training and coaching skills.
• Enthusiastic communication skills and capable of building strong relationships at all levels.
• Experience in defining, designing and delivering learning requirements and recommending solutions.
• Drive to set ever higher standards and achieve results, with new thinking and fresh concepts.
• The ability to work independently and as part of a team.
• To be a drive for change processes, who enjoys a challenge.
• To be proficient with Microsoft Office.

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5 year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.
• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.
• Comply with all relevant safety regulations and standards at all times.
• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.
• Offer alternative "yes" solutions to "no" situations.
• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.
• Actively listen and understand other's intent and point of view, especially during disagreements.
• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.
• Demonstrate extreme ownership: See it, Own it, Solve it.
• Adopt a growth mindset: keep learning, stay agile, be resilient.
• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.
• Proactively share resources, ideas and information constructively.
• Build on each other's strengths and ideas to achieve win-win outcomes.