Aviation Quality & Assurance Lead

Worldwide Flight Services (WFS); Hounslow; On-site; GBP 70,000 - 90,000; Full time

Job summary

Worldwide Flight Services (WFS) at London Heathrow seeks an experienced Quality & Assurance Manager to drive the QMS across WFS UK, ensuring compliance with IATA regulations, aviation standards and customer requirements.

You will lead internal audits, supplier audits, CAPA and continuous improvement, supporting operations with new processes and procedures, conducting spot checks, and promoting a culture of safety and quality across the network.

Qualifications

• Excellent knowledge of IATA regulations and procedures.
• Good operational knowledge and experience is a bonus.
• Ability to plan, prioritise and organise own workload, working under pressure to meet deadlines.
• Excellent communication / interpersonal skills with the ability to challenge and influence others effectively
• Strong attention to detail and effective time management.
• Travel is required for site visits.

Responsibilities

• Ensure compliance to all mandatory legislation and WFS standards relevant to the the WFS operation.
• Responsible for ensuring all WFS UK manuals, policies and procedures are kept updated.
• Coordinate the Quality Assurance Program, including internal audits, supplier audits, manage corrective and preventive action plans and effectiveness checks.
• Support the UK operational teams in implementation of new processes and procedures, as identified by the HSSE and Continuous Improvement (CI) team.
• Conduct compliance spot checks on all WFS UK locations to ensure all processes / procedures are being adhered to and support implementation of any new processes / procedures.
• Support all GDP related activities, including self-inspections, audits, CAPA, complaints and quarterly business reviews.
• Support Operations with airline audits and corrective actions for any findings.
• Review the UK audit and inspections and test for effectiveness to ensure quality assurance via the WFS SMS: Pulse.

Skills

IATA regulations

Operational knowledge

Workload planning

Communication skills

Attention to detail

Travel willingness

Job description

Worldwide Flight Services (WFS) at London Heathrow seeks an experienced Quality & Assurance Manager to drive the QMS across WFS UK, ensuring compliance with IATA regulations, aviation standards and customer requirements.

You will lead internal audits, supplier audits, CAPA and continuous improvement, supporting operations with new processes and procedures, conducting spot checks, and promoting a culture of safety and quality across the network.