Warehouse Agent

Worldwide Flight Services; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Employee Assistance Programme

Performance Appraisal & Development

Recognition & Rewards

Car parking onsite

Job summary

Worldwide Flight Services at London Heathrow is seeking a Warehouse Agent to join the Air Cargo Warehouse team. You will load and off-load freight, move loads securely, and help ensure cargo is handled safely and efficiently. The role is permanent full-time in Operations with rotating 8- and 12-hour shifts.

English fluency and a valid driver’s license are essential; forklift experience is preferred. Competitive base salary with shift allowance and benefits such as employee assistance,

Qualifications

• Excellent command of the English language (written and spoken).
• Valid driver’s license required.
• Forklift experience is preferred for cargo handling.
• Ability to perform manual handling of heavy goods.
• Flexibility to work rotating 8- and 12-hour shifts.

Responsibilities

• Load and off-load freight from vehicles and onto aircraft units.
• Place and retrieve freight in designated storage areas.
• Build cargo onto aircraft units following airline specifications with safety.
• Complete accurate documentation of freight movement using handheld devices.
• Conduct checks on imports/exports to ensure regulatory compliance.
• Record cargo documents and work with the team to meet deadlines.

Skills

English fluency

Valid driving license

Forklift experience (preferred)

Manual handling of heavy goods

Shift work flexibility

Job description

Warehouse Agent

Department: Operations

Employment Type: Permanent - Full Time

Location: London Heathrow

Reporting To: Operations Manager

Compensation: £32,866 - £40,829 / year

Description

Step into the heart of cargo logistics—where every shipment tells a story!

Are you reliable, energetic, and ready to roll up your sleeves?

If so, WFS have an exciting opportunity for you to join our Warehousing Team at London Heathrow.

As a member of the team, you will play a crucial role in our Air Cargo Warehouse, where you will be responsible for efficiently moving loads and freight while adhering to strict security and safety regulations

Applying for this position means you are ready to take the next step in your career and contribute to a dynamic and fast-paced environment and become part of our dedicated team at the forefront of the cargo industry.

Reward and Package

• Base Salary: £35,853.67 to £46,817.00 per annum inclusive of shift allowance (with potential increase based on skills and experience)


• Contract Type: Full-time, Permanent


• Shift Pattern: Rotating 8-hour shifts on a 4 on 2 off basis, covering a mixture of early, days and evenings. As well as 12 hours shifts on a 4 on 4 off basis, covering a mixture of early, days and evenings


• Employee Assistance Programme – including access to the We Care service for wellbeing support


• Performance Appraisal & Development – structured management process to help you grow and progress


• Recognition & Rewards – celebrating achievements and contributions


• Other Benefits: Car parking onsite

Your main responsibilities on a day to day basis will be:

• Load and off-load freight from and onto vehicles with precision and efficiency


• Place and retrieve freight in and from designated storage areas, ensuring proper organization and accessibility


• Build cargo onto aircraft units according to airline specifications, prioritising safety and adherence to guidelines


• Complete documentation accurately to record details and movement of freight, mail, and equipment, maintaining meticulous records.


• Conduct necessary checks on imports and exports to ensure compliance with company and customer requirements, including security and regulatory protocols


• Record and process cargo documents using handheld technology


• Work as part of a team to tight deadlines

To be successful in this role you will need:

• Excellent command of the English language in both written and verbal communication to effectively communicate with team members, supervisors, and external stakeholders


• Valid driver’s license, demonstrating the ability to operate vehicles safely and responsibly


• Forklift experience is preferred, as it will be advantageous for handling cargo efficiently


• Proficiency in manual handling of heavy goods, showcasing physical strength and capability to lift and move items as required


• Flexibility to work shifts, including 8 hours and 12 hours shift patterns

Please note that if you are offered this position, you will be subject to a background check including a criminal record check, 5-year employment history and a drug & alcohol test.

Our Values

Safety

• Always look out for our own and each other's safety.


• Proactively identify safety risks, hazards and unsafe behaviours promptly and courageously.


• Comply with all relevant safety regulations and standards at all times.


• Learn from mistakes and share that learning.

Customer Focus

• Delight customers by actively anticipating their needs, concerns and preferences.


• Offer alternative "yes" solutions to "no" situations.


• Deliver service excellence and always aim to exceed customer expectations.

Respect

• Appreciate everyone's background, cultural values and opinions at all times.


• Actively listen and understand other's intent and point of view, especially during disagreements.


• Build trusting relationships, demonstrate empathy and care for others.

Excellence

• Always do the right thing. Do it right the first time.


• Demonstrate extreme ownership: See it, Own it, Solve it.


• Adopt a growth mindset: keep learning, stay agile, be resilient.


• Set high expectations, embrace innovation and practice continuous improvement.

Teamwork

• Prioritise SATS Group's interests over one's own and department needs.


• Proactively share resources, ideas and information constructively.


• Build on each other's strengths and ideas to achieve win‑win outcomes.