Quality Assurance Leader - Care Excellence & Compliance

Voyage Care; West Midlands; On-site; GBP 60,000 - 90,000; Full time

Job summary

Voyage Care is seeking aQuality Assurance Manager to join our Quality Team and drive excellence across our services nationwide. This role focuses on strategic quality influence, audits, and coaching to ensure safe, high-quality, person-centred care for the people we support.

You will lead quality audits, provide expert recommendations, work with Service Managers and senior leaders, and shape improvement plans.

Qualifications

• Experience within health or social care, ideally in a leadership or registered management role.
• Strong knowledge of regulatory frameworks and quality standards.
• Experience in quality assurance, auditing, inspection or service improvement.
• Excellent analytical and report-writing skills.
• Experience using quality, risk or incident management systems.
• Ability to influence, coach and build stakeholder relationships.
• Proactive, solutions-focused approach and commitment to continuous improvement.

Responsibilities

• Conduct quality assurance audits across a regional portfolio of services.
• Provide expert guidance and recommendations to drive continuous improvement.
• Collaborate with Service Managers, Operations Managers and senior leaders.
• Analyse data, identify trends and help shape quality improvement plans.
• Support services to achieve compliance with regulatory requirements and internal quality standards.
• Lead follow-up reviews and monitor progress against action plans.
• Contribute to quality initiatives, service improvement projects and digital transformation programmes.
• Help embed a positive culture of accountability, learning and continuous improvement.

Job description

Voyage Care is seeking aQuality Assurance Manager to join our Quality Team and drive excellence across our services nationwide. This role focuses on strategic quality influence, audits, and coaching to ensure safe, high-quality, person-centred care for the people we support.

You will lead quality audits, provide expert recommendations, work with Service Managers and senior leaders, and shape improvement plans.