Quality Assurance Manager

Voyage Care; West Midlands; On-site; GBP 60,000 - 90,000; Full time

Job summary

Voyage Care is seeking aQuality Assurance Manager to join our Quality Team and drive excellence across our services nationwide. This role focuses on strategic quality influence, audits, and coaching to ensure safe, high-quality, person-centred care for the people we support.

You will lead quality audits, provide expert recommendations, work with Service Managers and senior leaders, and shape improvement plans.

Qualifications

• Experience within health or social care, ideally in a leadership or registered management role.
• Strong knowledge of regulatory frameworks and quality standards.
• Experience in quality assurance, auditing, inspection or service improvement.
• Excellent analytical and report-writing skills.
• Experience using quality, risk or incident management systems.
• Ability to influence, coach and build stakeholder relationships.
• Proactive, solutions-focused approach and commitment to continuous improvement.

Responsibilities

• Conduct quality assurance audits across a regional portfolio of services.
• Provide expert guidance and recommendations to drive continuous improvement.
• Collaborate with Service Managers, Operations Managers and senior leaders.
• Analyse data, identify trends and help shape quality improvement plans.
• Support services to achieve compliance with regulatory requirements and internal quality standards.
• Lead follow-up reviews and monitor progress against action plans.
• Contribute to quality initiatives, service improvement projects and digital transformation programmes.
• Help embed a positive culture of accountability, learning and continuous improvement.

Job description

Help Us Deliver Outstanding Care Across Voyage Care

At Voyage Care, our purpose is simple: Fulfilling Lives for All. We're looking for an experienced and passionate Quality Assurance Manager to join our Quality Team and play a key role in driving excellence across our services nationwide.

This is an opportunity to influence quality at a strategic level, working closely with operational leaders and service teams to ensure the people we support receive safe, high-quality, person-centred care.

If you have a strong background in health or social care, enjoy identifying opportunities for improvement, and thrive in a role that combines quality assurance, coaching and service development, we'd love to hear from you.

What You'll Be Doing

As a Quality Assurance Manager, you'll be a trusted partner to operational teams, leading quality audits and supporting services to achieve and maintain exceptional standards.

You'll:

• Conduct quality assurance audits across a regional portfolio of services.
• Provide expert guidance and recommendations to drive continuous improvement.
• Work collaboratively with Service Managers, Operations Managers and senior leaders.
• Analyse data, identify trends and help shape quality improvement plans.
• Support services to achieve compliance with regulatory requirements and internal quality standards.
• Lead follow-up reviews and monitor progress against action plans.
• Contribute to quality initiatives, service improvement projects and digital transformation programmes.
• Help embed a positive culture of accountability, learning and continuous improvement.

What We're Looking For

We're seeking an experienced quality professional who is passionate about delivering outstanding outcomes for people who use services.

You’ll ideally have:

• Experience within health or social care, ideally in a leadership or registered management role.
• Strong knowledge of regulatory frameworks and quality standards.
• Experience in quality assurance, auditing, inspection or service improvement.
• Excellent analytical and report-writing skills.
• Experience using quality, risk or incident management systems.
• The ability to influence, coach and build strong stakeholder relationships.
• A proactive, solutions-focused approach and a passion for continuous improvement.

Why Join Voyage Care?

At Voyage Care, you'll have the opportunity to:

• Make a genuine impact on the quality of care delivered across the organisation
• Work alongside experienced quality and operational leaders
• Influence service improvement at both operational and strategic levels
• Enjoy a varied role with autonomy, flexibility and national exposure
• Be part of an organisation committed to innovation, quality and positive outcomes for the people we support

Ready to Make a Difference?

If you're passionate about raising standards, driving quality improvements and supporting services to deliver exceptional care, we'd love to hear from you.